How to get verified after all methods have been exhausted?

[Hope823]

Hi all, I am working with a client to get a new location verified. We filed a DBA for it and filmed a video of us entering the building and the DBA, but it wasn't verified, and now it says all methods are exhausted and to reach out to support. What can I do to get this verified?

 

[ElizabethRule]

You should click the contact button that shows up in the prompt and then it will being you to this tool to check your verification status - then it should give you the option to contact Google support, and that will get you to a team that can help you with the pending status or set up a live video verification. A live video verification will be your best bet.

 

[Hope823]

You should click the contact button that shows up in the prompt and then it will being you to this tool to check your verification status - then it should give you the option to contact Google support, and that will get you to a team that can help you with the pending status or set up a live video verification. A live video verification will be your best bet.

Is it okay to attempt without the live video verification first? My client is out of town for a bit. If that doesn't work, then schedule a live video call. Or will that make it harder to get verified? Thank you!