Missing Reviews/ Reviews Disappearing

[obcted]

So I've been following this topic for a while now, here and elsewhere. I understand that google is working on it but this has been going on for a client of mine for about 6 months and we now have some good documentation.

I've read the post here:

Why Are My Google Reviews Not Publishing? - Sterling Sky Inc

If you are a business that is frustrated by Google not publishing your reviews, you are not alone. We are seeing more and more reports of businesses that are

www.sterlingsky.ca

I've submitted a ticket here: Sign in - Google Accounts
and opened a post here: Sign in - Google Accounts
Here's the post: https://support.google.com/business/thread/166543588?hl=en

In short my client tells me 10+ have gone missing Since February 2022. After a while he started having his clients send screenshots because they would tell them they left reviews but they wouldn't show. I have proof of 3 but client is insisting it's many many more.

If I could get at least some of these restored it would go a long way.

Client has 2 offices (Boston MA and Salem MA)

Here are the respective profiles:

Paul R. Moraski - Google Search

&

Paul R. Moraski boston - Google Search

Name	Location	Review Date	Screenshot?
Bryan Dawley	Boston	4/28/22	Yes
Andrew Rich	Salem	2/28/22	Yes
Madeline Delgado	Boston	2/12/22	Yes

@JoyHawkins any tips or tricks aside from what I've done so far? These are all clients of my lawyer clients and they are not posting from his office or anything to trigger an IP issue. I'm at a loss for what to do and client is getting frustrated. Any advice you or anyone in the community has would be greatly appreciated.

Thank you!

Ted

 

[IMP]

This is happening accross a lot of businesses. Not just legal ones. It has been happening since the end of last month. Not sure exactly what the pattern here is, will try to do a longer study.
Some of the random business we track as part of GMBAlert.com, these are the data between


Did these losses translate to a change in ratings? Was the losses significant enough?

1) We lost another 16 overnight. These were 100% clients and legit reviews.
2) So far our rankings in maps has not been impacted. But, our competition is probably losing reviews as well so the tide may be rising and falling for all the same...

 

[IMP]

Post that in this thread too. All of the examples of businesses losing reviews were either bought or acquired by a shady review vendor.

All of our lost reviews were actually by clients of the law firm. 100% legit

 

[IMP]

Today's sweep just hit. Business A. lost 32 reviews, business B. lost 14, and business C. lost 17. Here is the law firm I am also tracking.

Our one client lost 16 more overnight...

 

[keyserholiday]

1) We lost another 16 overnight. These were 100% clients and legit reviews.
2) So far our rankings in maps has not been impacted. But, our competition is probably losing reviews as well so the tide may be rising and falling for all the same...

Would you mind sharing the name and address of the client? I would love to take a look.

 

[Chris Baker]

Hi All,
Google is asking for examples of profiles affected by this. Please DM me a list of affected profiles and how many reviews have been removed and I can open a case about this.

Hey Ben,

I just tried dm you and it didnt work so here is an account I have with this issue.


I just saw your response on the thread here Missing Reviews/ Reviews Disappearing. I wanted details on a customer that lost 12 reviews in the past week. one major change I saw was they signed up with PulseM a reputation management company. So I am not sure if this has anything to do with the issue but here is the link to their profile

Update your browser to manage your Business Profile - Google Business Profile Help

If you've been redirected to this page, your Business Profile doesn't support your browser. If you’re not using the latest version of your browser, your Business Profile may not display or function

business.google.com

STOP Restoration - Google Search

 

[Chris Baker]

Does anyone have PulseM attached to their profile? or a reputation management company attached to the GMB Page?

 

[keyserholiday]

Does anyone have PulseM attached to their profile? or a reputation management company attached to the GMB Page?

Who are you using for review soliciting?

 

[Chris Baker]

I am using PulseM #1 Online Review Management Platform for Home Services | pulseM

 

[JoyHawkins]

@Will_GMBEverywhere that's super interesting. Do you have any numbers from this month? People are saying there are a lot more takedowns in the last week or so.

 

[keyserholiday]

Who are you using for review soliciting?

How long have you been using PulseM?

 

[WilliamGMBE]

@Will_GMBEverywhere that's super interesting. Do you have any numbers from this month? People are saying there are a lot more takedowns in the last week or so.

Hi @JoyHawkins
Do you mean from the beginning of the month? The above data is just from the last 2 days, October 18th beginning to October 20th noon EST time.

We dont have data going a lot back in time, but we we have been noticing this trend since the end of last month. A business that exemplifies this trend is Googleplex: GMB Alerts

As you can see, since 25 September, it has been loosing reviews in multiple phases. It is still happening.

 

[keyserholiday]

Hi @JoyHawkins
Do you mean from the beginning of the month? The above data is just from the last 2 days, September 18th beginning to September 20th noon EST time.

We dont have data going a lot back in time, but we we have been noticing this trend since the end of last month. A business that exemplifies this trend is Googleplex: GMB Alerts

As you can see, since 25 September, it has been loosing reviews in multiple phases. It is still happening.

I have a hunch and need help. What was the first date that you noticed that the reviews started being removed?

 

[keyserholiday]

OK, I cracked some of the code. On October 10th/ 11th. Google released reviews that had been filtered out. As this happened, Google started removing reviews. @TomW noticed reviews being removed on the 11th/12th too.

 

[JoyHawkins]

Hi @JoyHawkins
Do you mean from the beginning of the month? The above data is just from the last 2 days, September 18th beginning to September 20th noon EST time.

We dont have data going a lot back in time, but we we have been noticing this trend since the end of last month. A business that exemplifies this trend is Googleplex: GMB Alerts

As you can see, since 25 September, it has been loosing reviews in multiple phases. It is still happening.

Do you mean October? It is October right? Lol

 

[Chris Baker]

How long have you been using PulseM?

Hey we actually just added them last week and a few days later boom! reviews went down.

 

[WilliamGMBE]

Do you mean October? It is October right? Lol

Silly me. Yes, I do mean October. Till yesterday.
I have updated the original post now

 

[Zdenek Horak]

Silly me. Yes, I do mean October. Till yesterday.
I have updated the original post now

Interesting things I put in Google Prague to watch gmbalert

 

[keyserholiday]

Hey we actually just added them last week and a few days later boom! reviews went down.

It is completely unrelated.

 

[keyserholiday]

Google removed more reviews overnight. They removed reviews from business profiles that hit in the midday sweep. I am curious to see if they do another sweep today.

 

[keyserholiday]

@Will_GMBEverywhere that's super interesting. Do you have any numbers from this month? People are saying there are a lot more takedowns in the last week or so.

Joy, one of the businesses that you are familiar with started off with 1222 reviews, Google removed 656 reviews. They then bought more fake reviews and jumped up to 861 reviews on July 25th. . They currently sit at 597 reviews. Another business gained 401 reviews right after they were verified. They jumped up to 516 reviews. Today they have 268 reviews. Each day they add more fake reviews and Google removes them again. On the 18th they lost 159 reviews.