accessted

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Hello,

I Really need some help. Posted about my SAB listing a few weeks ago about not showing up in search only when you entered the exact name. I pretty much do not have any traffic, views or calls now. This listing is about 8 plus years old. It is in the Spammy Locksmith Niche.

Now if I search my business name under the auto populate I see it with Independence , KS on the listing. Keep in mind the GMB is in Matthews, NC All my service areas and the actual map show the correct areas. If you search Locksmith Matthews, NC my listing does not show up at all. If you search Locksmith Independence, KS it shows up on the maps.

What could possibly cause my listing or Google to do this? I have been without my listing for a few months now and have NO calls coming in from it.

Is there something I could do to send signals to Google to show that I am in Matthews, NC?

So to recap.
2 months ago my listing quit showing up at all unless you typed exact business name
Now all of a sudden it Only shows up in a totally different state and with exact name search .

HELP...
 

accessted

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Yes

Teds Locksmith Service

If you type in Matthews Locksmith (No Show)
If you type in Locksmith Independence, KS it shows on the maps along with "Independece , KS" on my listing.

This listing is around 8 plus years old.

All my service areas and everything are in NC

I did chat with GMB and they will get back to me within 48 hours (Fingers crossed)
 

accessted

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This is a Kansas SAB bug, what is the listing link, I can send this to someone at Google.

Thank you.

I did talk to GMB chat and he will get back to me within 48 hours (Hopefully)

He kept telling me it depends on prominence, distance, relevance. I think finally understood that my listing was showing for Kansas City instead of North Carolina.

PS. I have a Spam removal with Steady Demand :)
 

Professor M

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This is a Kansas SAB bug, what is the listing link, I can send this to someone at Google.
Hi Ben,

There is a query on the Google My Business Forum where an Australian Business got affect by this bug but instead of Kansas, it's Ghan NT. Also, it's "in the middle" of the country

It's the first time I heard about this bug affecting Australian Businesses.

Will the fix that Google is implementing help Australian Businesses affected as well?

GMB Forum link
Wrong location in dropdown on Google My Business - Google My Business Community

Thanks
 

accessted

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This is a Kansas SAB bug, what is the listing link, I can send this to someone at Google.
Ben could you help me out. I have had numerous emails with Google along with a phone call. Everything is correct in their system and they suggested this.
  1. Open Google Maps and make sure you’re signed in.
  2. In the top left, click the Menu
    poeaGMx1Am3m0zH0OkEAkqv3jGJV3cnjkqH75mrrqn=w36-h36.png
    .
  3. Click Edit the map.
  4. Choose Your opinions about Maps.
  5. To add a screenshot with your feedback, follow the instructions.
  6. Click Send.
I did this also. I did notice before I contacted Google it had " Independence, KS" next to my listing.
After my emails/calls it says "Independence, NC"

They are saying to post pics and posts to help me rank in my city. I do not understand if everything is correct in my city/area how I show up in Independence KS and nowhere in "Matthews, NC"

if you have any suggestions or someone you could ask to help I would appreciate it very much.

This is for my own business and I am literally OUT of business with this.

you can search "locksmith Independence, KS" and I am now on second page (Was first)
If you search "Locksmith Matthews, NC" I am nowhere to be found.
I have even had some customers call me from KS.

 

Seo82

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I had the exact same issue for a client of mine.
Their business showed up in KS when their actual business was in Indiana.
Google didnt know what to do so what i did was unhide the address (SAB) knowingly that it would suspend, then google reinstated the listing and it was fixed
 
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Hey there,

I'm actually having the exact issue with a client of mine located in Dallas, TX. The client told me that he received a call from someone in Kansas City. Moreover, his listing all of a sudden doesn't show up anywhere within the local results but still does in the standard search results.

I'm also seeing that a SAB in New Jersey is showing up within the local search results in Dallas, TX under the same search terms that my client is targeting.

Let me know if your issue gets resolved, as I'm still researching this as well.

Best,

Daniel
 

Mike Johnson

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I had the exact same issue for a client of mine.
Their business showed up in KS when their actual business was in Indiana.
Google didnt know what to do so what i did was unhide the address (SAB) knowingly that it would suspend, then google reinstated the listing and it was fixed
Hi,
I have the same issue. Being completely frustrated and desparepate also purposely got suspended. Hopefully it will work for me as well.
 
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