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SEOVA

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I have a client who doesn’t have access to the Google account to access an existing listing for their business. There is no “own this business” link to try to claim the business and when the name off the business is put in at https://www.google.com/business it doesn’t come up.

Since this is service area business I tried the method that is noted in the link below.

https://www.sterlingsky.ca/claim-a-service-area-business-listing/

It did work in finding the business by adding the place ID as noted in that article. After waiting the 3 days and clicking on the “View request” button in the email that was sent about the ownership request being sent it goes to a page that has a “verify” button on the page (see attachment), but when I click on the link it gives no way verify and it just shows the same “Find and manage your business” page (see attachment) and still when I put in the company name in it doesn’t come up.

Any advice on what to do next would be greatly appreciated.

2025-12-03_14-15-38.webp


2025-12-03_14-17-00.webp
 
When you claim an existing Business Profile, verifying it is the last step in the process. At this point in the process, you should see an unverified instance of the profile in your Business Profile Manager. Check https://business.google.com/locations

If you see it there, try to verify it. If you have verification problems, use the Verification Status Tool to contact support. (I described the process here.)

If you don't see it there, you'll have to try claiming it again.
 
When you claim an existing Business Profile, verifying it is the last step in the process. At this point in the process, you should see an unverified instance of the profile in your Business Profile Manager. Check https://business.google.com/locations

If you see it there, try to verify it. If you have verification problems, use the Verification Status Tool to contact support. (I described the process here.)

If you don't see it there, you'll have to try claiming it again.

Thanks you for the response. When I go to https://business.google.com/locations the listing does not show up. I went to the verification tool and the listing does not show up there either so I don't see a way to contact support that way. I tried claiming it again using the technique noted in the post https://www.sterlingsky.ca/claim-a-service-area-business-listing/ about service area businesses but it takes me to the same page (see attachment) and when I click verify it takes me to the same page (see attachment) where I search for the business and it doesn't come up. I'm not sure where is the next step in this situation.

2025-12-03_14-17-00.webp


2025-12-04_11-26-18.webp
 
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