Contractor

Member
Joined
Jan 24, 2020
Messages
204
Reaction score
70
Yesterday I go into my GMB to check like I do each day and I found it says this:

Screen Shot 2020-11-14 at 4.03.53 AM.png


I have had a logo there since as far back as I can remember, so I am not sure why it's saying that. I checked and my Logo labelled image is there like it should be, but I upload the logo again just for good measure. It is showing just fine.

Afterwards the message saying to Completely my Business Profile was still there, and it's still there today too when I returned.

When I go to Photos it shows all of my photos but in the bottom right hand corner it says "1d" on all of them. Does that mean 1 day that they have been there? As in there is some glitch? Why would all of them say that, I only uploaded the 1 logo pic yesterday. The view count on the left hand bottom corner is correct saying that they have thousands of views.

Any idea what is going on?

Screen Shot 2020-11-14 at 4.08.23 AM.png
 

Phil Rozek

Local Search Expert
Joined
Jul 26, 2012
Messages
1,885
Solutions
12
Reaction score
1,457
@DontBiteUrNails, I haven't seen that phenomenon. My guess is that the honey-do list will update itself soon enough, if you've uploaded your logo into the "logo" bucket within the GMB photos area.

Yes, "1d" denotes 1 day since you uploaded a photo. Why a new photo would have that crazy-high view count, and old photos share the "1d" label, is a mystery to me. If I saw the GMB page there's a chance I'd have more-helpful feedback.
 

Contractor

Member
Joined
Jan 24, 2020
Messages
204
Reaction score
70
Hi Phil,

Just to clarify, that image showing the 28.5K views is not the Logo image that I re-uploaded yesterday, it is another one.

Also, I wanted to mention that the GMB iPhone app is also telling me to upload a Logo because my listing is only 80% finished. But my listing does have a Logo on it.

I sent you the link to the GMB page in private.
 

Contractor

Member
Joined
Jan 24, 2020
Messages
204
Reaction score
70
I was hoping this would correct itself, but it's been 5 days and I still have it tell me to completely my business profile and upload a logo (even though it shows that a logo is there and I have uploaded a new one many times.

It seems like a glitch, especially since all of my photos that have been there for years now say that they are only 5 days old, which is the same time that GMB told me to upload a logo so they are definitely connected.

What can I do? How can I escalate this to Google?
 

Contractor

Member
Joined
Jan 24, 2020
Messages
204
Reaction score
70
This is still happening. I have uploaded the Logo many times, but it still says that I don't have a logo and my profile is only 80%.

How can I escalate this to Google? I don't have Twitter so I can't tweet them.
 

Contractor

Member
Joined
Jan 24, 2020
Messages
204
Reaction score
70
I thought this was hysterical when I saw it. My tiny little business getting 64,000 views in a month :ROFLMAO:
FC59C75B-AB0F-411A-9DE3-93B40DA10B59.jpeg


I guess this will never get resolved...
 

Marketer1970

Member
Joined
Nov 5, 2020
Messages
6
Reaction score
0
Hey,
If you haven't already, it might be worth opening a chat support with Google. They might be able to steer you in the right direction. It's worked for me multiple times in the past. It depends on the support rep, but usually they can connect you with the right team (whether that's engineering or just specialists). We had a glitch similar to that get resolved after Google sent it over to the engineers.
 
Similar threads
Thread starter Title Forum Replies Date
mborgelt Odd Spike in GMB Traffic on 12/17/2014 Google My Business & Google Maps 2
CarrieHill Direct Traffic Look Odd? Your Call Tracking Metrics Setup May Be to Blame Google My Business & Google Maps 0
rossdunn Odd Issue with Practitioner Listing All Things Google My Business [PRIVATE] (LocalU) 3
Pete Competitor With Odd Reviewers Local Reviews 1
S Odd Links to my website found in google webmaster tools Local Search 28
Conor Treacy Odd place for links - inside WebsiteOptimization's website Marketing 3
F Odd Google Business Clustering?? Google My Business & Google Maps 2
M Title odd in 7-pack Google My Business & Google Maps 13
Colan Nielsen InfoUsa - Odd Thing Happening Citations 13
hannahmoen "Work" Replacing Business Name on GMB for Business Owner Help & Support for Google Local 1
rich_marlatt Sharing Medical Patient UGC on GMB Post Google My Business & Google Maps 0
H Seems like someone is trying to Steal my clients GMB Google My Business & Google Maps 5
Annika Neudecker Should you use more than 5 GMB categories? NAP, Categories, Dashboard Data 2
Hammer GMB listing, can't find out who owns or request access All Things Google My Business [PRIVATE] (LocalU) 4
M Some questions with GMB and multiple locations Multi-Location Issues 1
Professor M Is this new on GMB? Slideshow showing on the About section - Overview Google My Business & Google Maps 0
D A client has 3 verified GMB's across 2 states,with service pages for each location. Should service pages have only their respective locations address? NAP, Categories, Dashboard Data 3
rich_marlatt What is the GMB best practice for moving offices? All Things Google My Business [PRIVATE] (LocalU) 2
djbaxter Webinar GMB Best Practices for Multi-Location Sites: Live Webinar April 14, 2021 Events 0
WilliamA Free Chrome browser extension for GMB Categories. NAP, Categories, Dashboard Data 8
J Getting Rid of Incorrect Highlights in GMB mobile listing ( highlights you can't update on back end ) Google My Business & Google Maps 1
RobertCarnitas Google Posts Live on GMB, But Not Showing in GMB Dashboard Google My Business & Google Maps 1
abbiebeltran GMB Verification Postcard Update - What Does 2021 Postcard Look Like? Google My Business & Google Maps 1
NexstarNickR Google Star Rating: LSA vs. GMB All Things Google My Business [PRIVATE] (LocalU) 2
N What category should be selected for such business in GMB? Google My Business & Google Maps 6
T GMB Getting suspended after verification. Help & Support for Google Local 4
greenworld_ Adding a new location extension for a separate GMB listing Paid Search and Local Service Ads 1
M Removing old GMB listing from previous owner of premises Google My Business & Google Maps 1
Greg Bernhardt Attribution for product clicks in GMB panel Google My Business & Google Maps 1
1 GMB Listing Disabled after updating address... Google My Business & Google Maps 12
BrentCarnduff GMB account suspended - why? Help & Support for Google Local 1
TriciaClements 3 Businesses - how to handle GMB listings for SAB? Google My Business & Google Maps 4
NevenaIvanova Additional Phone Number in GMB dashboard Google My Business & Google Maps 1
rayrober GMB Messaging does not turn on Help & Support for Google Local 2
BenFisher PSA: GMB Not Showing Address Form on Verification - BUG Google My Business & Google Maps 3
Kevin Marshall Thoughts On Wix and GMB Announcement Websites, Software, and Security 2
Rich Owings GMB products with UTM tracking not showing in GSC Help & Support for Google Local 1
Vincent_Bakker Can't control GMB because primary owner died Google My Business & Google Maps 5
S 2 GMB Suspended for Two Different Owners Multi-Location Issues 4
J Reporting unethical GMB practices Google My Business & Google Maps 2
hajnasiewicz GMB repeatedly changing Health & Safety and Service Options Local Content 6
J GMB Showing County Instead of City Google My Business & Google Maps 4
Matt Chauhan Opinion on entering service areas within the GMB dashboard for Brick and Mortar Businesses NAP, Categories, Dashboard Data 2
nathangdavidson Does anyone know if there's a GMB Category for vaccination centre? Google My Business & Google Maps 8
F GMB ranking timeframe after building backlinks Local Search 1
Scott Rawlins GMB Listing in Greece Google My Business & Google Maps 4
RobertCarnitas GMB Spam for 'Located In' business - Does it affect the GMB listing for the business that is located inside it? Spam on Google 3
hajnasiewicz GMB Postcard Delays in Verification All Things Google My Business [PRIVATE] (LocalU) 4
djbaxter Spike in GMB Rejections? Google My Business & Google Maps 5
D New GMB listing possible due to acquisition of company? Service Area Businesses 3

Similar threads

Login / Register

Already a member?   LOG IN
Not a member yet?   REGISTER

Most UpVoted Answers

Trending: Most Viewed

LocalU Podcasts

  Promoted Posts

New advertising option: A review of your product or service posted by a Sterling Sky employee. This will also be shared on the Sterling Sky & LSF Twitter accounts, our Facebook group, LinkedIn, and both newsletters. More...
Google Product Exert


Top Bottom