Joined
Feb 5, 2013
Messages
82
Reaction score
13
So I appear to have gotten myself in a pickle. After changing to a unique account Google places account and changed my Google Voice Number to something more local to my service area I ended up in the following situation which I posted to the Google Places product forum.

https://productforums.google.com/d/msg/business/N4U35sdTcbs/iA2HX5HcesMJ

If I know there is duplicate out there, wouldn't it speed the process to actually report it rather than waiting for a random places staff person at Google to get my ticket as the next one in his queue? I am just not quite sure how if I don't have a live Google places url yet.
 
Joined
Feb 5, 2013
Messages
82
Reaction score
13
Yep. If you or someone else can make that listing go bye-bye that would be great! I am hoping that will clear whatever issue Google's automated system has flagged my correct listing for and I can start working from there.
 
Last edited:
Joined
Feb 5, 2013
Messages
82
Reaction score
13
I changed Google Voice numbers from something that was easy to remember (and located several hundreds of miles away) to something that is within about 30 miles of my main market in an effort to improve my local relevance. (Unfortunately Google Voice doesn't have any numbers with 509 area codes.)

I had also started to run multiple client's accounts under the same Google Places for Business account. When I learned that wasn't so wise I decided it was time to consolidate things so that my Google Analytics, personal Google Plus profile, Google Voice number, and Google Places for Business profile for my own business was all on one account. Then I will simply create a separate gmail account for each of my clients, run the various accounts through that gmail account for them and then share as appropriate with my master account. Then they also have an account to take with them if they leave.

So yeah the simplest answer is that the profile is from an "old location."
 
Joined
Feb 5, 2013
Messages
82
Reaction score
13
Colan,
Looks like your advice was correct. Not sure if it was human or algorithm but Google kicked my places entry out of pending "under review" and gave me the old profile url back.

https://plus.google.com/109688267563742231827/

The interesting part is that at least at the moment its displaying only my business name, my city, my state, the about link, and the photos link. There's no listing of the old or new phone numbers, my business description, my service area, or my payment methods. All of this information information was listed on the previous places entry, and is listed on the current places entry in the dashboard as well.
 
Joined
Sep 5, 2012
Messages
293
Reaction score
91
Colan,
Looks like your advice was correct. Not sure if it was human or algorithm but Google kicked my places entry out of pending "under review" and gave me the old profile url back.

https://plus.google.com/109688267563742231827/

The interesting part is that at least at the moment its displaying only my business name, my city, my state, the about link, and the photos link. There's no listing of the old or new phone numbers, my business description, my service area, or my payment methods. All of this information information was listed on the previous places entry, and is listed on the current places entry in the dashboard as well.
Dan, because you tried setting up a new listing instead of fixing the old one its likey that google reset it on you.
 
Joined
Feb 5, 2013
Messages
82
Reaction score
13
So bring this thread to a close, it looks like Google implemented a fix to the SAB Bug that was causing pages to be hidden and I now have details again instead of blank page.

I am concerned by the fact its displaying my old phone number despite the new phone number being the only one in my dashboard.
 

Colan Nielsen

Administrator
Moderator
LocalU Faculty
Joined
Jul 19, 2012
Messages
3,736
Solutions
4
Reaction score
1,877
I am concerned by the fact its displaying my old phone number despite the new phone number being the only one in my dashboard.

Hi Daniel,

Use the Report a Problem/Edit Business Details feature and make sure your phone number is listed correctly on all your 3rd party listings.
 
Joined
Feb 5, 2013
Messages
82
Reaction score
13
Re: Pending Listing & Known Duplicate that I can't report

Use the Report a Problem/Edit Business Details feature and make sure your phone number is listed correctly on all your 3rd party listings.

If I click on the report a problem link I get the "The page won't load...we have tried everything" error. I believe there was discussion about that bug happening because the SABs were kicked out of MapMaker.

Based on the URL - http://www.google.com/mapmaker?ui_t...w58UajBG-OaiALx1YCACA&gl=US&hl=en&ep=pluspage

It definitely looks like MapMaker is being queried.
 
Last edited:

Linda Buquet

Moderator
Local Search Expert
Joined
Jun 28, 2012
Messages
13,313
Reaction score
4,241
I don't have time to back track and read the whole thread, but if the remaining problem is bad phone on live - you're right, RAP won't work on most SAB listings now.

I'd try troubleshooter on Monday and use the phone option so you can talk to a live person and they should be able to fix it right then.
 
Joined
Feb 5, 2013
Messages
82
Reaction score
13
Called Google Places Support this morning and learned an interesting tidbit from one of the reps. They prefer that you don't use Google Voice or VOIP numbers (thinking vonage) on Places listings. He suggested I get a landline or cell phone with a local area code.
 
Similar threads
Thread starter Title Forum Replies Date
D Pending Listing & Known Duplicate that I can't report Service Area Businesses 14
Lanerizz Help For Pending Google My Business Listing Google My Business & Google Maps 4
sixthcitysarah Any way to escalate GMB issues (pending verified listing, adding owners, etc.)??? Help & Support for Google Local 6
Cordell Crowley Google Listings being stuck in "Pending Review" Google My Business & Google Maps 1
danielwallace GMB Listings Stuck in Pending Multi-Location Issues 5
kathleen.rhodes Problem with phone verified GMB listings being in "Pending" purgatory Help & Support for Google Local 7
grantbrott Listing in Pending Status Help & Support for Google Local 3
Travis Van Slooten New Listing Goes Into Pending Review Mode Instantly After Verifying? Help & Support for Google Local 6
Brian Pending listing Help & Support for Google Local 10
K Any tricks to speed up a new listing under Pending "Being Reviewed"? Google My Business & Google Maps 6
Gordon.Ligon SAB stuck in Pending after successful Post Card Verification 2+ months ago Service Area Businesses 2
O Apple Business Register Stuck in Pending Organic SEO 2
Joe Good Client verified but pending since 10/19/20 Help & Support for Google Local 2
bryanrainey GMB Still Pending After 1-Month Help & Support for Google Local 4
M Verified but Still Pending Approval Service Area Businesses 16
Ben Walsh Anyone else seeing a bunch of pending review statuses in GMB? Local Search 6
rickmurphy Stuck in Pending also Google My Business & Google Maps 1
A 😭 Verified GMB account pending for over a month now ⏳ Google My Business & Google Maps 9
T GMB has had my business in pending since June, 2018! Google My Business & Google Maps 6
Dan Foland GMB "Pending Review" Issue Resolved? Google My Business & Google Maps 31
Phil Rozek Possible GMB "Pending" bug NAP, Categories, Dashboard Data 1
Tim Colling Google shows pending changes to remove the description from half of my GMB locations(!) Google My Business & Google Maps 14
JoyHawkins Google Now Displays Pending Edits in Knowledge Panels Google News: Important Changes & Features 1
S Address Always in Pending ! Please Help. Google My Business & Google Maps 3
1 "Edits to this page are pending" message. Google My Business & Google Maps 6
H Client page stuck in verification/pending status Google My Business & Google Maps 4
Nick Rink "Pending - Being reviewed" in old Google Places dashboard Google My Business & Google Maps 5
M How long does 'pending' take? Help & Support for Google Local 9
Keenan Glass Pending - Being Reviewed Google My Business & Google Maps 29
J Google place in pending status for past five months. Please help Help & Support for Google Local 19
mborgelt Google+ Local Pending "Under Review"? Google My Business & Google Maps 4
Brian Alaway Places stuck for months in "Pending" state Help & Support for Google Local 27
Linda Buquet Pending Review in Google+ Local AKA Google Places Dashboard Problems Google My Business & Google Maps 3
Colan Nielsen "Pending" Status After Verification Local Search 3
R Mapmaker POI Deleted + Google Places Dashboard saying 'Pending Review' Help & Support for Google Local 6
L Multiple Listing Against Guidelines? Multi-Location Issues 4
Jen Currier Would you set up an Architect client with a Hybrid/SAB GMB listing if the location was residential? Service Area Businesses 2
Colan Nielsen NEW Claim your listing on BrightLocal's Agency Directory: Get in front of relevant customers and win leads LSF News and Announcements 0
TriciaClements Realtor Listings Google My Business & Google Maps 7
jross Incomplete GMB Listing Error? Google My Business & Google Maps 3
Annika Neudecker Mysteriously vanishing GMB listings Google My Business & Google Maps 5
S Old Listing Hijacked by another business Spam on Google 2
WAHamilton Main listing filtered by duplicate, after duplicate is marked as 'closed' Google Duplicates & Merges 6
A Listing suspended due to account manager spamming? Google advise to create new GMB Local Search 13
NickB-Tampa Should all the phone numbers on the landing page to our GMB listing be included in the structured data? Google My Business & Google Maps 2
FriarTuck00 Question Regarding GMB Listings and Phone Numbers Multi-Location Issues 3
Greg Bernhardt Increased frequency of listing suspensions for legit changes Google My Business & Google Maps 8
R Car Dealerships Multi Listings by department Multi-Location Issues 4
Colan Nielsen NEW Free Apple Listing Management For Brands With 20+ Locations LSF News and Announcements 0
coachmarino Advice for Suspended Listing? Google My Business & Google Maps 3

Similar threads

Login / Register

Already a member?   LOG IN
Not a member yet?   REGISTER

Most UpVoted Answers

LocalU Podcasts

  Promoted Posts

New advertising option: A review of your product or service posted by a Sterling Sky employee. This will also be shared on the Sterling Sky & LSF Twitter accounts, our Facebook group, LinkedIn, and both newsletters. More...
Google Product Exert


Top Bottom