Q&A in Knowledge Panel

[hajnasiewicz]

Answering a question put in Q&A for one of my business locations but my answer does not publish. Does anyone know about this?

 

[Scott Rawlins]

How long ago did you answer? It does a little time to populate in the KP, at least in my experiences.

 

[Martin Briggs]

Having URLs, emails or phone numbers in the reply can prevent them from showing up. If you have any of these, try removing them and see what happens.

 

[JoshuaMackens]

Any update on this @hajnasiewicz?

 

[Tim Colling]

Answering a question put in Q&A for one of my business locations but my answer does not publish. Does anyone know about this?

From what I have seen, when this happens it's either because (1) there is a link in the response, or (2) the same Google ID was used to post both the question and the answer.

 

[hajnasiewicz]

From what I have seen, when this happens it's either because (1) there is a link in the response, or (2) the same Google ID was used to post both the question and the answer.

That's interesting Tim, I did not have a link in the response and my Google ID is not the same as the poster. I will try again, maybe it was a temporary glitch. Thanks for your reply.

 

[hajnasiewicz]

From what I have seen, when this happens it's either because (1) there is a link in the response, or (2) the same Google ID was used to post both the question and the answer.

I checked this morning and my answer was published. So yes, it must have been a temporary situation. I'm relieved.....

 

[hajnasiewicz]

How long ago did you answer? It does a little time to populate in the KP, at least in my experiences.

Hi Scott, yes it did take time to populate, I notice today my answer has been published. Thank you for your reply Scott.

 

[hajnasiewicz]

Any update on this @hajnasiewicz?

Hi Joshua, yes it has resolved and my answer has been published.

 

[Tim Colling]

I checked this morning and my answer was published. So yes, it must have been a temporary situation. I'm relieved.....

Hooray! I'm glad for you.

 

[BenFisher]

(2) the same Google ID was used to post both the question and the answer.[/QUOT
A link could do it for sure, but we do owner questions and answers a lot, and never have issues.

 

[Scott Rawlins]

Is it possible to determine what email address/address gets notifications when a question is asked in the KP's Q&A section? These listings have a primary owner and 2 or 3 managers.