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Hey Guys,

Jordan Pearce just posted in our Facebook group that he thinks he might know why the reviews aren't publishing. Can you try something for me? Contact the person that left the review and ask them if they are signed up to be a Local Guide. If not, tell them to sign up and then let me know if that works.

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This is obviously a much bigger problem that GMB needs to correct. This is not helpful in a world where already we don't have much face to face business anymore.

Also I haven't asked yet if the reviewer is listed as a local guide, and quite frankly at this point I doubt I will.... I shouldn't have to ask my clients to jump through 15 flaming hoops simply to leave a business review. Not everyone I am asking will be a "local guide".

There is no acceptable reason hundreds of people are having this issue.
 

JoyHawkins

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And the irony is she left me a 5* review for helping with her GMB page... 😭
If you managed her GMB listing and logged in as her from your computer, that would be why the review got filtered. If your IP which is connected to your Google account somehow gets connected to her Google account (because you login as her), Google basically "thinks" you are logging into another account and are essentially reviewing yourself.
 

localseobuzz

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I have also observed this. After the recent Google product review update they seem quite strict now. There might be a possibility that after the update there is a bug in their system or may be their spam filter detectors are quite strict nowadays.

Are you guys still having same issue?
 

BekahBerry

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I have a client who just lost two reviews this week. One of his reviews was older (6 months ago) and the other review was just left for a couple days ago. He is in the insurance industry.
 

massimoap

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Hi, I am having the same issue here in Australia. I manage different GMB for businesses and only 10% or reviews from their clients are actually showing up....do you have any update? have anyone understood why is this happening?
 
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massimoap

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I have seen a few threads/conversations lately around missing reviews. Businesses are complaining that people are posting reviews for them but they aren't publishing. Here is an example that someone emailed to me.

1618249170076.png


I'm curious how many of you are seeing the same thing?
Hi, How are you? Just wondering if there is any news about the issue of review not publishing on Google by any chance....
 

JoyHawkins

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Google tightened up the filter for reviews (to help prevent spam) but it is, unfortunately, catching some legitimate reviews in the process. Last update I heard from them is that everything is working as intended.
 

massimoap

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Google tightened up the filter for reviews (to help prevent spam) but it is, unfortunately, catching some legitimate reviews in the process. Last update I heard from them is that everything is working as intended.
Hi Joy, Thank so much for your reply, but it very strange....I have personally witness that the device client used and are mobile phone, with different Ip as they are from various clients..I have even asked what mobile provider they use and they are all different providers...mobile device such as Samsung or iPhone, it does not matter....reviews are simply not getting published anymore...I have checked on Computer businesses GMB, Air conditioning GMB, Flooring companies GMB...If google does not want people to put reviews it is ok, but having such a strict filters, make getting reviews impossible at moment...
 

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