omer

Member
Joined
May 15, 2016
Messages
58
Reaction score
5
Someone made an edit to our GMB and change the address to a different city (it might be a competitor ) . When i tried to change the address back my list got suspended.

1. Is there anyway to contact GMB over phone or my only option is to fill the reinstate form?

2. How can i avoid something like that in future?
 

Cherie Dickey

Local Search Expert
Joined
Jan 30, 2018
Messages
345
Reaction score
271
I'm not sure of any real way to avoid this since Google can be kindof flaky sometimes. I've had listings suspended for similar edits, or too many edits too close together. Was this the only edit you made? If not, maybe try spacing them out a bit more.

Do you know if this is a soft suspension? Is the listing still showing in Maps? It's a soft suspension if it is. If so, don't try to reverify.

As for reinstatement, you'll need to fill out the form. That's the first question support will ask you, so it's best to just do it. I'd wait 24-48 hours or so and then reach out to Twitter support if you haven't received any reply from the reinstatement. They can sometimes be slow to answer during times of high volume, but they do help.
 

omer

Member
Joined
May 15, 2016
Messages
58
Reaction score
5
Actually my GMB is live again. They did it in less then 24 hours so i am surprise. I believe they realize it was someone who tries to harm the business.

Thank you for your comment Cherie.
 

Login / Register

Already a member?   LOG IN
Not a member yet?   REGISTER

Most UpVoted Answers

LocalU Podcasts

  Promoted Posts

New advertising option: A review of your product or service posted by a Sterling Sky employee. This will also be shared on the Sterling Sky & LSF Twitter accounts, our Facebook group, LinkedIn, and both newsletters. More...
Google Product Exert


Top Bottom