Veteran-Led Attribute in GMB

[Monica Simpson]

Good morning! I am doing citations for a home inspector that works out of his own home. Everything running smoothly with the GMB except that whenever we select 'Attributes' and Veteran-Led and Apply, it stays pending. It has done so for 3 months. On the about page, his 25 years of service is one of the first things listed.

I'm not seeing any info on a Google search about a glitch in the Veteran-Led (shouldn't it be spelled lead) attribute. Has anyone else run into this? Thank you!

 

[JoyHawkins]

I have not run into it. I'd probably suggest bringing it up on the GMB forum so someone can get an answer from Google support about why it's happening.

Also, I think "led" is the right spelling (I had to Google this lol lead / led | Common Errors in English Usage and More | Washington State University)

 

[Luann]

Let me know if you figure anything out with this. I've had a similar problem with Veteran-Led for a client. It has been marked on his GMB profile for a long time. However, in the past few months it shows in the dashboard in orange and marked through. When I click in to update, it shows with the checkmark. I've tried to change multiple times, and it always comes back marked through in dashboard. I'm not even sure where this shows in their profile or search, so I haven't worried too much about it, but it would be nice to know that it's showing!

 

[JoyHawkins]

I can't escalate it to Google without examples. @Luann if you want to post your examples on the GMB forum and PM me the link, I can escalate it.

 

[Luann]

I can't escalate it to Google without examples. @Luann if you want to post your examples on the GMB forum and PM me the link, I can escalate it.

Thanks Joy! I just added to the forum, and I'll just add the link here:

Lost Veteran Led Attribute - Is Orange and Striked Through in Dashboard - Not Able to Update - Google Business Profile Community

 

[Monica Simpson]

Got it! The Veteran-Led attribute only shows up in Mobile format which is why it is yellow crossed out when you're checking on your desktop. When I looked on my phone, sure enough it was there. Got this tip from GMB Facebook chat... took a few days but resolved.

 

[djbaxter]

The Veteran-Led attribute only shows up in Mobile format which is why it is yellow crossed out when you're checking on your desktop.

Strange. What would be the rationale for making it device-dependent?

 

[Monica Simpson]

No clue but since my issue was resolved I looked no further