Linda Buquet
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Well I've personally never had to do this. Just via cases I've helped on at the G forum.
So my guess is it depends AND this is another example of where the question of WHICH email to use comes in again. I would assume if the email on the account YOU are sending troubleshooter from is info@yourdomain and the other account you want to get unverified is info@bestseo.com AND if that account has not made edits for awhile too, then they would just do it without much question.
If on the other hand it was 2 Gmail accounts that had both been doing recent edits then somehow they would need to prove which was valid. But I've seen cases where they give the owner that sends the troubleshooter a hint to help them try to find who the other owner is and get them to remove from dash. So for instance if it's a big company and it's suspected someone else at company also has a listing but you can't figure out who it is - they may tell you - part of the email address includes the name Mary. Then you can find Mary and get her to release her listing.
Well if there is no possible way to get the log in, the only thing TO do is re-claim.
The other option would be much worse. If they said - sorry it's claimed by someone else, no way for you to claim it to edit your own listing.
So my guess is it depends AND this is another example of where the question of WHICH email to use comes in again. I would assume if the email on the account YOU are sending troubleshooter from is info@yourdomain and the other account you want to get unverified is info@bestseo.com AND if that account has not made edits for awhile too, then they would just do it without much question.
If on the other hand it was 2 Gmail accounts that had both been doing recent edits then somehow they would need to prove which was valid. But I've seen cases where they give the owner that sends the troubleshooter a hint to help them try to find who the other owner is and get them to remove from dash. So for instance if it's a big company and it's suspected someone else at company also has a listing but you can't figure out who it is - they may tell you - part of the email address includes the name Mary. Then you can find Mary and get her to release her listing.
Side note, Google routinely tells business owners to re-claim the listing when the log in details cannot be located. Do you think that they are exasperating the problem?
Well if there is no possible way to get the log in, the only thing TO do is re-claim.
The other option would be much worse. If they said - sorry it's claimed by someone else, no way for you to claim it to edit your own listing.