Margaret Ornsby
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- Jul 22, 2013
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Google beta testing "Chat with your customers" from a link on the Knowledge Panel. IMHO this is a direct response to Facebook's Messenger Code / Response Assistant / page chatting feature. (can't come up with the right name - somebody?)
First reported live incidence of this in the pros group:
https://plus.google.com/u/0/100666690346928949021/posts/DocFfCRKNLG?sfc=true
Link to G doc page:
https://support.google.com/business/answer/7177958
Wonder whether this will have legs... Would love to hear from biz owners whether FB and G going down this track is more of a headache (one more thing" to stay on top of) or those who grasp it really get the rewards.
Anyone know of a biz that's doing this, or FB or both?
First reported live incidence of this in the pros group:
https://plus.google.com/u/0/100666690346928949021/posts/DocFfCRKNLG?sfc=true
Link to G doc page:
https://support.google.com/business/answer/7177958
Wonder whether this will have legs... Would love to hear from biz owners whether FB and G going down this track is more of a headache (one more thing" to stay on top of) or those who grasp it really get the rewards.
Anyone know of a biz that's doing this, or FB or both?
However, the screen grab I posted is simply from Google's help doc. 
