Content by ElizabethRule in December, 2025

YES! this was such an obvious example of Google getting is so wrong. Like why contradict the businesses own website? What data do they have and why do they think its better? I would LOVE to know more about where Google gets its "data".... I will re-post the image here

pretty sure Q&A is officially being depreciated by Google so you won't be able to add it anymore via the dashboard. a new "ask maps about this place" feature is being added instead https://www.searchenginejournal.com/ask-maps-what-it-means-for-marketers/537572/

You can take the case IDs and post them on the GBP community forum and ask a PE to look into it and potentially escalate it to Google. https://support.google.com/business/thread/new

I wouldn't worry about a dedicated location page competing with the homepage. Google should continue to show the homepage since it has so much authority for 'service main city' keywords. If you find the homepage rankings decrease after creating the location page, you can always redirect the...

To be clear, these are the best Google Business Profile categories for HVAC businesses for each season (at least in the US): Best GBP category for the fall/winter: Furnace repair service Best GBP category for the spring/summer: Air conditioning repair service That is, if they are looking to...

Have you reported this map spam via the redressal form? That is your best option. https://support.google.com/business/contact/business_redressal_form

I agree with fisicx that you need to make sure your onsite SEO is well done and your content is high-quality in a way that people would WANT to link to your site. Link building does work, but its hard to do right especially at scale. Here are some insights on the importance of indexing for...

What is the current status of the profile? Is it verified at the old address, or is it in "Verification required" status? If its not verified, you can use this tool to check your verification status - it should give you the option to contact Google support, and that will get you to a team that...

If the homepage ranks for "Interior Designer Main Town," then you do not need a separate location page for SEO. You may want one for UX purposes. Even if you create a dedicated location page, it should not cannibalize the homepage the same way an interior page would. If anything, the homepage...

WOAH, thats new to me! Have you been able to pinpoint the "trusted source"? Is this phone number owned by the business?

Maybe this is a test and Google needs to give it some work before they launch it to the world

Really hope this is something they keep!!

It was a bulk verified account, right? The bulk verification gods were shining down on you that day :)

There is a new AI button in Google Search Console, is anyone seeing it in their accounts yet? I am not seeing it, but I have seen posts on Linkedin about it (s/o Brodie Clark always with the fresh insights) wondering if not in the US yet? Can anyone confirm? excited to use it to see if this...

Service Titan is expensive - so I know that's an issue for a lot of small home service businesses. Candedly might be more affordable

Oh, I see what you mean now. I’m not aware of any study offhand, but I’d think the easier it is to book directly online and complete the whole process in one go, the better.

What is the client's business name? Does the name contain a keyword?

Great, let us know!

You can contact support and ask them to mark one as a duplicate, or you can suggest an edit in Maps. I recommend the support route so you can make sure all reviews get transferred.

Hey there, are the fake Google reviews still live? If so, your best bet is the GBP community forum https://support.google.com/business/thread/new

Service Titan can do this, have a few clients using this on the website + GBP and it seems great https://www.servicetitan.com/features/pro/scheduling

I would be more direct with the messaging for sure. Something like: I would also send it to every customer, whether they have a Google account or not. Some other tips: If you have employees, make sure they are also always asking for reviews. Ask other businesses and vendors your business has...

Have you tried this form? it should get you to a team that specializes in helping claim and verify Google profiles.

Google is aware of the missing reviews issue and working on a fix to restore eligible reviews. Despite that, your best bet is to contact support here and ask them to restore all missing reviews. Try to give them the exact number of missing reviews and if you have it, any screenshots, user names...

I do not think this is an agency account issue, despite what OP says on the forum. I am not seeing this issue on any profile I have access to in an agency account. I think the missing Google business dashboard issue is profile specific

love the gif!! lol Google is aware of the missing reviews issue and working on a fix to restore eligible reviews. Despite that, your best bet is to contact support here and ask them to restore all missing reviews. Try to give them the exact number of missing reviews and if you have it, any...

I have seen that happen, but in my experience the review usually sticks around.