1-on-1 Paid Google Business Support Nightmare

[TriciaClements]

Part Rant/Part Question:

I just got off a call with someone who recently used Google's paid support. I remember hearing about it a while back, but didn't really look into it.

I really thought she was dealing with a scammer, but she did a screen share and showed she used the "Support" link right in the GBP dashboard.

• She took them up on the $39.95 1-on-1 Google Support (Not 100% on the price, could have been $29.95)
• She had 2 profiles and she wanted to delete the duplicate.
• Unfortunately, she didn't clarify which one she wanted deleted
• Support didn't ask which one and removed the good profile with tons of pics, etc. and left her with the empty unverified profile.
• Google Support then just said there was nothing to do to get the profile back.

I wish she had reached out to me first, I would have definitely saved her from this nightmare situation. I know I've heard that there is no way of getting these deleted profiles back, I'm assuming that is still the case.

Has anyone else used their paid support? I couldn't find information on it. Does anyone have a link for more info?

I am definitely going to specifically tell people NOT to use it, especially if they don't understand how GBP works they can end up worse than when they started.

 

[ElizabethRule]

I have NEVER seen a option to pay after clicking any support button on a GBP listing or any GBP support page. I would love to see some screenshots or even better a video showing the person clicking support from a Google owned domain, and getting a option to pay. I just can't believe that's a thing

 

[TriciaClements]

That was my thought too Elizabeth. But I do remember a while back hearing about Google starting to offer some type of Paid Support option. But now I can't remember anything else about it.

She also didn't randomly click o a site, she accessed them through her GBP dashboard. When we were on zoom, she showed me how she accessed support and it was correct.

 

[ElizabethRule]

I'm shook!! I really want to know if anyone else has seen this before because

 

[keyserholiday]

This is the worst “service” Google offers. If you ask the questions about improving your rankings or performance they say to get more reviews. I set up an old $2.99 a minute number to ask me random questions and tell you to get more reviews.

 

[keyserholiday]

@ElizabethRule, here is the link to the "service"

 

[TriciaClements]

Thank you @keyserholiday I knew I remembered hearing about the service, but for a minute I thought I lost my mind since I couldn't find it.

From the site:

RUN!!!!!

 

[BenFisher]

Yea they are not supposed to do things like that, and they are horrible! The advisors are supposed to only tell you about products that can help you. I had someone try and get reinstated and they called them and lost the profile.

 

[ElizabethRule]

I've never heard of this, thanks for the link @keyserholiday

 

[keyserholiday]

I've never heard of this, thanks for the link @keyserholiday

In your defense, Google doesn't do the best job of promoting things. I only knew about this because I was in the PE program, and they told us about it.