gblack

Member
Joined
Sep 12, 2019
Messages
3
Reaction score
1
Hello there LSF. I have a client that is having an issue updating their address. They moved location just down the same street, into a different building, but Google is not letting us use the new (correct) address.

We try to change the address in the GMB Info panel and when we click Apply, nothing happens - it just shows the spinning progress wheel and then goes back to the address window. No postcard request, nothing. We are also not able to suggest an edit to the location using that address either, it just gives us an error that says "Address or map location is incorrect" with a Back button.

We've reached out to Google support, but it has been almost 3 weeks and they haven't given us any useful info on what the problem is, or how to fix it. It appears to be some sort of bug, but beyond that we have no idea what is going on.

One thing to note: there is another business whose map pin is located on the same building, however, their address is different. This is also not a multi-unit building. I would think that since the address numbers are different, there should not be a conflict there. Maybe data quality for addresses is just poor or incomplete for that area?
 

gblack

Member
Joined
Sep 12, 2019
Messages
3
Reaction score
1
You could try plugging the address into one of the validators that's out there, like SmartyStreets single address validator, just to make sure there's nothing odd about the address itself.

Thanks for the suggestion. I plugged in the address and got the following errors. Yeah, I guess it's just a data quality issue considering the address does exist and the USPS does in fact deliver there. Guess I will just have to be patient? Thankfully we were able to move the map pin so even though the address doesn't match, it at least points to the right building and gives proper directions.

address_bug.png
 
Similar threads
Thread starter Title Forum Replies Date
EduarddeBoer Problem with two different locations having same address Google My Business & Google Maps 9
D A client has 3 verified GMB's across 2 states,with service pages for each location. Should service pages have only their respective locations address? NAP, Categories, Dashboard Data 3
1 GMB Listing Disabled after updating address... Google My Business & Google Maps 12
BenFisher PSA: GMB Not Showing Address Form on Verification - BUG Google My Business & Google Maps 3
B Rebranding: same services, same team, same address, new name, new URL Moving or Name Changes 9
B Removed address to SAB now no longer showing in map pack Service Area Businesses 8
AdvoAd Different addresses in knowledge panel Moving or Name Changes 4
L How to reset the address that has been hidden on GMB, if they move locations? Local Search 1
L Does selecting a service area for hidden address business have negative effects? Moving or Name Changes 1
S How to remove a GMB from maps of a previous owner who ran 3 businesses from the same address Google My Business & Google Maps 6
valentinb13 GMB uses residential address—but client wants to use PO Box for other citations... Citations 3
Koray Tuğberk GÜBÜR Two Different Business Places at the Same Address: Should I Add Them to GMB? Local Search 1
B Will Removing Addresses for Multiple State SAB Result in Dup Listing or Suspension? Service Area Businesses 4
M Google keeps reverting our clients address, no matter how many times we send a postcard Moving or Name Changes 4
S GMB Address Update for SAB Google My Business & Google Maps 2
Dino Google not updating an address. Any ideas? Moving or Name Changes 2
A Multiple service based locations in different provinces with one physical address Multi-Location Issues 1
J Trying to figure out correct address format for GMB profile Moving or Name Changes 4
petrakraft Wrong location of an address in Maps Google My Business & Google Maps 6
Charles Jenkins SCHEMA For local business with address hidden? Local Search 1
P GMB Physical Address Keeps Reverting Local Search 4
LocalSEODat Need help with a suspended GMB - Client had home address as place of biz, then suspended. Fixed to meet customers and got reply with no reason Service Area Businesses 6
Travis Van Slooten Hard Suspension of GMB Listing: Multiple Businesses at Same Address? Google My Business & Google Maps 9
F How To Determine a Good GMB Address? Google My Business & Google Maps 7
P Is it possible to create a second GMB page for a new business based at same address and landline? Multi-Location Issues 1
P How to clain GMB with wrong address? Google My Business & Google Maps 1
NevenaIvanova Adding Floor to Hotel's address? Google My Business & Google Maps 3
SmallBizGeek Moved a business to a new address, but no confirmation PIN? Moving or Name Changes 1
JoyHawkins [Technical Issue] Don't Change the Address on Service Area Business Listings Google News: Important Changes & Features 5
M Business Suspended for Using Virtual Address, Moving to New Real Location Moving or Name Changes 4
Tim Colling How to find the email address of another User on a GMB listing Google My Business & Google Maps 3
NickB-Tampa Listing with no ratings and incorrect address outranking listings for same business with good ratings and proper addresses Google My Business & Google Maps 5
stevedimatteo Separate Businesses at Same Mailing Address Google My Business & Google Maps 3
david.victor Brand New GMB Listing Suspended (I think) because of...address(?) NAP, Categories, Dashboard Data 3
raellovepie 1 Address - 9 Confirmed Listings | Best way to report? Spam on Google 5
B SAB With Virtual Address - Advice Needed Help & Support for Google Local 4
S Is it possible to verify two SAB businesses with the same address if the address will be hidden? Service Area Businesses 2
C Client with multiple address across citations and web properties All Things Google My Business [PRIVATE] (LocalU) 3
Gordon.Ligon SAB vs Physical Address, and its ramifications for NAP citations Service Area Businesses 7
dave101 Shown vs Hidden Address on Google Maps Google My Business & Google Maps 3
sixthcitysarah USPS Has Marked this Address Inactive? Recycle Bin 1
M NinjaForm+Stripe: Shipping address not passed to Stripe Recycle Bin 0
Mmclean07 How to handle 2 offices at same address? Google My Business & Google Maps 3
Adam C. Residential Address For Service Area Business Google My Business & Google Maps 2
R Two Local Businesses Share One Address Local Search 3
S Changing the address of a SAB business Service Area Businesses 3
virens Reporting SABs incorrectly set up with fixed addresses Spam on Google 12
genzlinger Getting Business Address Found Using Siri Local Search 1
D Multiple Departments at a single address - Automotive Google My Business & Google Maps 4
TomGuard Local Ranking Better in Proximity to Verification Address Service Area Businesses 5

Similar threads

Login / Register

Already a member?   LOG IN
Not a member yet?   REGISTER

Most UpVoted Answers

Trending: Most Viewed

LocalU Podcasts

  Promoted Posts

New advertising option: A review of your product or service posted by a Sterling Sky employee. This will also be shared on the Sterling Sky & LSF Twitter accounts, our Facebook group, LinkedIn, and both newsletters. More...
Google Product Exert


Top Bottom