Are You Seeing "Chat with a live agent" on Google Business Profiles?

[JoyHawkins]

I'm seeing this on every listing today so far that has messaging enabled on their Google Business Profile, with the exception of SABs (listings with the address hidden). Are you guys seeing it as well?

 

[Brian - TGL]

@morganbloom FYI HighLevel is a marketing/crm platform that agencies use with their customers.

I happened to know the previous account I had set up with HL so I was able to be specific about the agency account the GBP was attached to, hopefully you already sorted it out, but if not you may need to track down the main email (or name) for the agency that these GBPs were connected through on HighLevel.

I had to get in touch with HighLevel support at the start of this year to decouple my own GBP from LeadConnector (it was something that had to be done via their dev team and they wouldn't share any details about what caused the problem) . . . I can recognize it by that default avatar image.

It's super strange that there is no option to sever the connection from the GBP end, usually you can suspend permissions with third party products that have been authorized, but not in this case.

 

[Marcin Karwowski]

@morganbloom FYI HighLevel is a marketing/crm platform that agencies use with their customers.

I happened to know the previous account I had set up with HL so I was able to be specific about the agency account the GBP was attached to, hopefully you already sorted it out, but if not you may need to track down the main email (or name) for the agency that these GBPs were connected through on HighLevel.

I had to get in touch with HighLevel support at the start of this year to decouple my own GBP from LeadConnector (it was something that had to be done via their dev team and they wouldn't share any details about what caused the problem) . . . I can recognize it by that default avatar image.

It's super strange that there is no option to sever the connection from the GBP end, usually you can suspend permissions with third party products that have been authorized, but not in this case.

Yesterday, Google announced that it is completely disabling chat options on profiles. They will also be disabled in Business Messages, so from July 31, no chats will work on profiles.

 

[JS Girard]

Yesterday, Google announced that it is completely disabling chat options on profiles. They will also be disabled in Business Messages, so from July 31, no chats will work on profiles.

I was going to ask, do they mean "chat with a live agent", which must be provided via an external provider, or the internal chat function?? Even looking at the relevant official announcement page I have NO idea which is meant!

 

[JoyHawkins]

From what I understand, it's all going away.

 

[Marcin Karwowski]

I was going to ask, do they mean "chat with a live agent", which must be provided via an external provider, or the internal chat function?? Even looking at the relevant official announcement page I have NO idea which is meant!

From what I understand, it's all going away.

Both.
Both chat and business messages are disabled on the same date.

 

[Andrew Dale]

I know it really doesn't matter, but does anyone have any insight as to why?

 

[Brian - TGL]

I know it really doesn't matter, but does anyone have any insight as to why?

It feels like this is one of the deciding tools sometimes.

 

[JoyHawkins]

I know it really doesn't matter, but does anyone have any insight as to why?

Historically, Google cans features and products when they get low usage.

From the thousands of listings I manage, I can say this feature had very low usage.