Tyson Downs

Jul 29, 2013
Reaction score
I just picked up a new client that is insisting on moving his Places account from his personal Gmail to a generic Gmail or a domain email account. His rankings stink (He lives in a major metro area), (just ranks in Places for cosmetic dentist city name and city name cosmetic dentist).

He only has 3 reviews on his Places page.

Besides starting all over and most likely losing this, is there anything else I need to consider? I of course want to accomodate him as much as possible, while looking out for his best interests.

Linda Buquet

Local Search Expert
Jun 28, 2012
Reaction score
Possibly lose reviews and possibly won't rank at all for 6 - 8 weeks. Those are the main things.

Then too, some feel age of Place page plays a factor in ranking.

A new listing will get the new dash so if he has any custom cats like Invisalign Dentist, those will go away. But would at some point anyway once he's upgraded.

So those are the main issues.

Is this just a trust issue and he is worried about you reading his email? I've always been able to get around that issue and get the existing log in, after I explain the above and assure them I log directly into the dash, don't go into any other parts of the account and would never read someone's email anyway. I assure them that I'm far too busy and it's against my principles.
Sep 18, 2012
Reaction score
Losing visibility for eight weeks or more would be an issue if they are getting traffic but I totally get wanting to move the business off the personal account.

We tend to set up a business profile of the owner especially with all the integration going on between all the G properties. This keeps it safer from mistakes and if the business sells it is easier to transfer and untangle.

As Linda mentioned, I'd find out what the thinking is behind the move and discuss the pros and cons. If they are seeing traffic and getting calls or visitors, it may be a concern since they would disappear for a while.

I think this would be a good opportunity to motivate them to work on both local ranking of their site and the places page moving forward. During the downtime it would be a good opportunity to get all the online properties in alignment and optimized for better results all around.

Tyson Downs

Jul 29, 2013
Reaction score
I see where he is coming from. He has two Google accounts now.

He has a mishmash of Google properties across those logins including:

Analytics (he has two sites)
Webmaster Tools
Google +

He wants to have one streamlined login that will allow him to give out to anybody, not just me so they can help him as needed.

Tyson Downs

Jul 29, 2013
Reaction score
Yes I usually do too when possible. I explained things and fortunately he is good with me using his current account.

he just had a lot of cross over in Google properties with different logins, he wanted to consolidate.

I'll never know why there is admin access for some products but not others.
Similar threads
Thread starter Title Forum Replies Date
D A client has 3 verified GMB's across 2 states,with service pages for each location. Should service pages have only their respective locations address? NAP, Categories, Dashboard Data 3
B Multiple practictioners in one area- my client is getting bumped out Ask a LocalU Expert [PRIVATE] (LocalU) 4
Jen Currier Would you set up an Architect client with a Hybrid/SAB GMB listing if the location was residential? Service Area Businesses 2
Jen Currier Is there any advantage, besides a single sign in, to having all clients connected to our GMB account? Google My Business & Google Maps 3
Tim Colling I'm getting calls from "Google Maps" at 650-206-5555, asking about clients' hours - are they legit? Google My Business & Google Maps 14
valentinb13 GMB uses residential address—but client wants to use PO Box for other citations... Citations 3
J New client with existing spam Moving or Name Changes 7
LauraUK SAB's - can a client without a Gmail leave a SAB a review. Service Area Businesses 3
M Google changes client's 5 year old, verified GMB to a duplicate listing Google Duplicates & Merges 7
M Google keeps reverting our clients address, no matter how many times we send a postcard Moving or Name Changes 4
Eoghan_MFeed Great customer review we pulled in for a client Break Room: Chat and Off Topic 0
D Client's Competition Keeps Trying to Take His Listing Spam on Google 2
ryannbull We have added a question to our client's Google My Business Q&A section and it keeps disappearing. Is anyone else experiencing this problem? Help & Support for Google Local 4
CarrieHill Switchbird Solves Lead Nurturing & Client Communication for Agencies and Their Clients LSF News and Announcements 11
Ben Walsh The client won't drop it with disavowing links Ask a LocalU Expert [PRIVATE] (LocalU) 4
Joe Good Client verified but pending since 10/19/20 Help & Support for Google Local 2
M Client Says SEO Should Be Paid By Commission Only Consultant's Corner 15
S Clients Business name now has an "A" in front of all it's YEXT site listings Citations 1
H Multiple negative reviews and threats from one client Local Reviews 3
LocalSEODat Need help with a suspended GMB - Client had home address as place of biz, then suspended. Fixed to meet customers and got reply with no reason Service Area Businesses 6
coachmarino Company trying to sell client back their own GMB? Google My Business & Google Maps 4
D GMB Expansion for SAB Client who Acquired a Business Google My Business & Google Maps 1
brettmandoes Products - appears for some HVAC clients, but not others Google My Business & Google Maps 5
J Unable to Log Into Client's GMB with Agency Email Help & Support for Google Local 5
djbaxter SEO Company Sabotages Ex-Client's GMB & Maps Listing Google My Business & Google Maps 0
I Client Suspended Thread: Please Help Help & Support for Google Local 5
A Help Client gets "Invitation failed (Role not allowed)" when trying to add Organization ID Help & Support for Google Local 6
C Client with multiple address across citations and web properties All Things Google My Business [PRIVATE] (LocalU) 3
rossdunn Setting Up Foursquare for a Client Ask a LocalU Expert [PRIVATE] (LocalU) 3
david.victor Facebook disabled advertising and post-boosting for a client Mobile & Social 4
nathangdavidson Need to change the building name for a client Google My Business & Google Maps 2
CoRichardson Incorrect "Located in" Description in Client's Knowledge Panel Help & Support for Google Local 13
lincolnchan Attribution Links in Clients' Footers Organic SEO 7
Lachlan_Wells When you accidentally connect your fake location to the wrong client Spam on Google 2
georgebizpro Client's local rankings tanked in early/mid September, why? Google My Business & Google Maps 1
Lanerizz Tale of Two Cities And A Client on the Border Moving or Name Changes 6
L How do I set notifications for Google my Business edits that were not done by us or our clients and how to know what Google updated? Google My Business & Google Maps 2
Bryan Bloom 👉 Ahrefs Users - Are you aware they removed client alerts? Is this an issue for you also? Local SEO Tools & Software 5
nathangdavidson Asking clients to use specific words in Google reviews, against guidelines? Local Reviews 2
J Claiming a Directory Listing For a Client Citations 9
R Clients Willing To Link To Each Other Local Search 5
Barb Davids Create an event that my client works for but didn't create? Google My Business & Google Maps 1
j_holtslander Couple of 12 hour old reviewer accounts astroturfing client. Spam on Google 6
Mmclean07 What’s the best tool for managing a client listings? Local SEO Tools & Software 7
JaredCaraway Another business is using my client's name - best course of action? Google My Business & Google Maps 3
AndySimpson Client Brand now a Knowledge Panel Google My Business & Google Maps 4
Eric Rohrback Campaign Planning for Clients Consultant's Corner 11
Jon Cahen Disappearing Client Listings Google My Business & Google Maps 4
N Client with 100+ Locations wants to use GMB Messaging. What are the options? Google My Business & Google Maps 6
S What backlink work for a client paying $500 and $1000 a month? Consultant's Corner 8

Similar threads

Login / Register

Already a member?   LOG IN
Not a member yet?   REGISTER

Most UpVoted Answers

Trending: Most Viewed

LocalU Podcasts

  Promoted Posts

New advertising option: A review of your product or service posted by a Sterling Sky employee. This will also be shared on the Sterling Sky & LSF Twitter accounts, our Facebook group, LinkedIn, and both newsletters. More...
Google Product Exert

Top Bottom