johncrenshaw

Member
Joined
Mar 14, 2013
Messages
77
Anybody else having issues with Infogroup right now? They just launched a new site and it appears they completely tossed out every login we have that I've been able to check so far. Not sure if this is a temporary issue or what.
 

Colan Nielsen

Administrator
LocalU Faculty
Joined
Jul 19, 2012
Messages
3,580
No it's a direct line. We get the client on the line, send the call, give them the code that pops up on the screen, and the call should come into their office.

On one attempt, the call actually made it through but it hung up after asking for the verification code.

I called their support and I was given a number of a guy who apparently deals with the instances of SEO's trying to update info or something like that. I'll report back after I talk to him.
 

Colan Nielsen

Administrator
LocalU Faculty
Joined
Jul 19, 2012
Messages
3,580
Was finally able to send a successful verification call through to our client, gave our client the code (which pops up on the screen as soon as you hit the button for the call to go through) and they jumped to the other line to give the code to the automated caller.

As soon as that is done, the screen changes and you are prompted to create an account. No need to use an e-mail specific to the business you are claiming. After that you can make edits to the listing.
 

Eric Rohrback

Moderator
Joined
Oct 3, 2012
Messages
1,020
So is there an actual person on the other end or is it completely automated - just enter the pin # with the phone dial pad? What I am kind of concerned about is someone from infogroup trying to upsell a client on their "premium" or "enhanced" listings before we're able to create an account.

What have you guys seen so far?
 

johncrenshaw

Member
Joined
Mar 14, 2013
Messages
77
Anyone have any strategies on how to handle this if your client has one of those auto answer messages when you call in.
We've always had them disable the phone system if at all possible. Haven't yet run into a situation where we couldn't disable the system AND we couldn't do mail verification. If we can't disable the phone system we just to snail mail.

On another note, now when we try to add listings infogroup just says, "Thanks we'll email you when it's approved." 2 weeks later, no email.
 

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