Google Reviews Question

[sarmcl]

So we have a client who had an average of 4.1 on Google . They recently got a bunch of good reviews but the rating actually dropped to 3.9 and they are wondering why

I swear I heard recently that Google started filtering out reviews that were stars only with no content. What I am wondering is if maybe they got some bad reviews with low stars and no content, Google filtered them, but its still counting towards the overall score?

Other than that--I cant figure out why the overall score would go DOWN when they got more 4 and 5 star reviews over the past few months

THanks in advance!

 

[Vpoly]

Hey! Presumably, the matter may be in one of the latest core algorithm updates. If I'm not mistaken, this thread might be similar to your question, hope it helps: Google Removed Reviews