Hi guys
Firstly a big thank you to those of your using BrightLocal - we appreciate you putting your trust in us and hope we're doing a good job for you
Ranking reports have become maligned over the past 12-24 months because the don't show the whole picture & high rankings don't = customers.
Our advice & take on reporting is as follows -
1. Rankings provide evidence of performance improvement that can't be seen by traffic & revenue. It takes time to get to page 1 and until you do clicks & calls won't start ramping up. But you need to know that the work your doing is moving you in the right direction. Some people think of them as an early warning system showing movement before it can be felt in harder metrics. Imagine a scenario where you spend 4 weeks working hard for a client but they just don't see any increase in traffic or sales so you give up. But if you were tracking rankings you would have seen them move up from p4 to p2 and with some more effort you can hit p1.
2. Ranking reports should be part of a suite of reports, not used as standalone. Good marketers know that they need to view & report on the end to end performance to provide the whole picture. Reporting on ranking improvement, traffic, leads & calls provides evidence of success (or failure) at all key stages in marketing/sales cycle.
3. Rankings are tangible and business owners understand them. Many small business owners are swamped with tasks & data in their own business, and presenting tones of marketing data isn't helpful. Rankings represent a simple, tangible metric for them to quickly get their heads around.
4. 'Not Provided' - with GA no longer displaying search term data, rankings provides data that can fill in the gaps so you understand which terms are performing best and which to focus your energies on optimizing for.
I could go on but i think these 4 points demonstrate that while ranking data isn't perfect, and shouldn't be looked at in isolation, it still provide lots of value to SEOs & SMBs.
I'd love to here any questions & thoughts on this that anyone has. Thanks, Myles