Missing "Business Description" and Incomplete GBP

[B2B]

Checked a new client's GBP and the section for Business Description is missing.

Also showing "Incomplete Profile", however, I did complete the profile, skipped the offer though for "Workplace" which shouldn't matter.

Profile didn't show cover pic missing, pic is already there but when I dive into it, it shows "Pending" for the one I did recently upload.

Believe, GBP is corrupted, so messaged Support, but have yet to hear back from them...

 

[keyserholiday]

It sounds like the GBP is pending verification or in a soft suspension state.

 

[B2B]

Hi Jason.

What would you recommend? I emailed support but still waiting...

Ty,

Kevin

 

[B2B]

Hey Jason, I recently added a cover picture but I don't see that it updated into GBP after the pending expired. So just another issue altering us that the GBP is corrupted in some way. I emailed support with no reply. What would you do if it were your GBP? Thx.

 

[keyserholiday]

Is the GBP verified?

 

[B2B]

Yep it has the blue checkmark!

 

[keyserholiday]

Then reach out to support and if that doesn't work, then post in the help forum.

 

[JS Girard]

Hey Jason, I recently added a cover picture but I don't see that it updated into GBP after the pending expired. So just another issue altering us that the GBP is corrupted in some way. I emailed support with no reply. What would you do if it were your GBP? Thx.

Is the profile showing no cover image at all or just a different image? These are very different situations and Google is known to be touchy about what it will use as cover images:

• Google decided they hate your photo for some obscure reason

We had #3 happen recently to an RV resort in St Petersburg. Despite our efforts to make this image the cover photo, Google kept selecting any other photo. Every time I deleted the photo they picked to show, a new one would take its place. Literally any photo other than the one I selected.

Google used to take a few days before it would display images on brand new GBPs, but I'm not sure if it still does that, as I haven't worked on such a GBP in a while.

 

[B2B]

GBP is messed up. Shows cover pic that was pending, which is now accepted, but doesn't show up as the Cover pic. Business description missing although they may be considered a hotel, they're an ecolodge btw, so they may not get that option. However, I've read some of their competition does have it. IG shows added in their profile but if I try to edit or add, IG is not an option. Added Logo successfully but it doesn't show up in their GBP. Wrote to support they never wrote back. I'll try again with Jason's link. Btw, I don't have access to change the pictures what were added. I see the pictures in the GBP but when I try to add/remove pictures they're not listed. Something is definitely not right with this profile.

I posted to Support. Thx

 

[B2B]

Here's what a Silver level GBP wrote back, however, she did not address the corruption within the GBP.

What about creating a duplicate profile and then having support merge them?

Welcome to the Google Business Profile Help Community! I have responded for each of your issues below, separated into sections for images, business description and social link.

For the images:

Please review this information regarding adding images to your Google Business Profile:

If your listing isn't open or hasn't been active for 2 weeks you may have issues uploading photos. Other things that could be causing your photos to be rejected/not uploaded. Check and see if any of these could be the issues

• If your listing is less than 2 weeks old, you could be prevented from publishing images.
• If your listing has been recently suspended and reinstated, you will have to wait 10-14 days before you can publish photos.
• If your image is a duplicate or is copyrighted, it could reject your image.
• Sometimes your image will 'say' it's rejected, but then if you wait 24-48 hours, it will be published.
• If you have previously uploaded spammy images, Google could be more cautious and prevent you from uploading additional photos.
• Note that removing GBP images is challenging, unless there is a very clear violation of Google's guidelines.

There could be quality issues:

• All photos need to be high quality and not too blurry or too large
• They also cannot have too much text or overlays. All images should have less than 10% of the image covered.
• Ensure your image is less than 1500 pixels, in JPG or PNG formats, and smaller than 5MB.

You also need to make sure that your image passes their AI SafeSearch guidelines; you can test that by uploading your image here: https://cloud.google.com/vision/docs/drag-and-drop
For the Business Description:
Manage your Business Profile description

1. Go to your Business Profile.
2. Click Edit profile.
3. Next to "Description," click Edit .
4. Enter your business description.
5. Click Save.

If this does not address your concerns, please share a screenshot of the section you're referring to so I can provide additional guidance.

For the Social Link:

1. Go to your Business Profile.
2. Select Edit profile. Scroll down to the social section.
3. Next to “Social profiles,” select Edit
4. From the “Social profile” dropdown menu, select the social media link you want to add.
5. In the “Web address” field, enter the link.
   • To add additional profiles, select Add social profile.
   • To find the correct social media link format, refer to social media links formats.
6. Select Save.

If the steps above do not address your issue, please share a screenshot of the entire dropdown menu in this section so I can provide the next steps.

I hope this helps, and best of luck to you! If I answered your question, please mark this as the “Recommended Answer.” Your feedback will help others who might be experiencing the same issue. Thank you!

 

[B2B]

Her reply did not answer my questions.

 

[ABuck]

Hotel-type businesses do not have the option to add business descriptions. The business description comes in from "various sources" and what you add in Hotel Details. It can sometimes take time for a Hotel description to show up even after you've gone through the entire Hotel Details section, especially for a new business. If the competition has that option, it could be based on which categories they chose.

Images added by guests or other sources can't be removed by the GBP owner/manager. If you have old photos that aren't representative of the property today, you can flag them and report them. They may or may not be removed.

The IG issue started sometime after Friday. I posted about it in this forum earlier this week. Seems like a glitch.

 

[B2B]

Thx ABuck. They're more of a lodge/ecolodge, but same deal, so I figured that one out, but thx for the confirmation.

However, their profile is glitchy. Cover pic not updated, but pending and then verified by Google. Logo same but both not showing up. IG is on the GBP but cant edit or remove it or add another from dropdown menu...it doesn't show that option. GBP shows Red Incomplete, but only option is to select or skip Google Ads. These issues are not new and have been around longer than two weeks. Thx

 

[B2B]

Hey Jason and ABuck, different issue. Client has a new GBP in fact he has two one verified and the other not. Then last week Google requested it to be verified again and then the next day it was Suspended! He did have his company name - City, his local city, but so does 99% of his competition have the same - City in their GBP Company Names. Was this more of an issue with the Duplicate listing, or the stuffing the city or both? Anyway it's suspended. And I removed the "- City" from the suspended profile already. So all we need to do is proceed with the suspension process... Any recommendations?