Moving a business

[keyserholiday]

Another SEO and I have bumping heads on moving a business. He told me @JoyHawkins told him they when a business moves from a SAB to physical location they need to contact support to have them update the address in the backend. I never saw this being needed to be done. I was told this only needed to be done when a SAB moved to another SAB, you need to do this. This same person claims you can’t move a SAB and need to create a new one. Did something change?

 

[JoyHawkins]

I consulted with Google on this before publishing my advice on how to move a service area business. Currently, the advice is always to create a new listing and then contact Google to mark the old one as moved. If you try to update the current one, it can screw up and continue to rank in the old location.

 

[JS Girard]

Another SEO and I have bumping heads on moving a business. He told me @JoyHawkins told him they when a business moves from a SAB to physical location they need to contact support to have them update the address in the backend. I never saw this being needed to be done. I was told this only needed to be done when a SAB moved to another SAB, you need to do this. This same person claims you can’t move a SAB and need to create a new one. Did something change?

That's really funny since the last few times I heard the "update in the backend" stuff bandied about for SAB address changes, it was being attributed to or stated by yourself.

 

[keyserholiday]

That's really funny since the last few times I heard the "update in the backend" stuff bandied about for SAB address changes, it was being attributed to or stated by yourself.

I am trying to see if anything has changed.

 

[Amy Toman]

It was a couple of years ago that the process for moving SABs was standardized. Google now advises to create and verify a new listing, then contact Support and ask them to move all content to the new listing. This has worked nicely for most since they defined the workflow.

 

[professionalhandyman]

I consulted with Google on this before publishing my advice on how to move a service area business. Currently, the advice is always to create a new listing and then contact Google to mark the old one as moved. If you try to update the current one, it can screw up and continue to rank in the old location.

hi joy

so i moved my well established 5 year old, handyman SAB about 40 miles from its originally verified location in april this year

naturally i didn't know about this move bug, and just updated my GBP and reverified with the new, hidden address (i fought google on this, i really wanted a physical location and a map pin, but they refused, they're kind of asses about it)

anyhow, so i'm still showing up in results for the old area and get calls daily from there. i ask people how they found me. its google.

i'm not getting the calls i'd expect for my new area either, a location that by my prior research was underserved in my industry

i've called google several times, mostly recently yesterday, after learning of the bug. They assured me it's temporary and it'll work itself out

do i have any choice at this point but to wait? is it too late or ill advised to create a 2nd GBP and mark the old one as closed?

any other suggestions?

thanks

 

[keyserholiday]

hi joy

so i moved my well established 5 year old, handyman SAB about 40 miles from its originally verified location in april this year

naturally i didn't know about this move bug, and just updated my GBP and reverified with the new, hidden address (i fought google on this, i really wanted a physical location and a map pin, but they refused, they're kind of asses about it)

anyhow, so i'm still showing up in results for the old area and get calls daily from there. i ask people how they found me. its google.

i'm not getting the calls i'd expect for my new area either, a location that by my prior research was underserved in my industry

i've called google several times, mostly recently yesterday, after learning of the bug. They assured me it's temporary and it'll work itself out

do i have any choice at this point but to wait? is it too late or ill advised to create a 2nd GBP and mark the old one as closed?

any other suggestions?

thanks

You need to create a new GBP at the new address, verify it, and ask Google to merge them.