Need Guidance For Major Drop In Local 3 Pack Ranking and Local Ranking

[MaxAdventures]

Hi can someone please help explain what is causing a huge drop in local ranking for my business. We are a kids party center in Brooklyn, NY. Max Adventures Kids Birthday Party Place and were always ranking decent with almost 500 reviews on google. All of a sudden in the past couple of month we started to drop in rankings. Thank you in advance I appreciate your help.
our website is www.maxadventuresny.com
The second screen shot is from April and how we were ranked

Now

April

 

[keyserholiday]

@Jenny_BrightLocal is there something wrong with the ranking reports? I see the bars go above or below the line. They should all reach one line. I also see this weird drop in the bar graphs for multiple locations where no keywords lost rankings.

 

[Jenny_BrightLocal]

@keyserholiday Thanks for sharing this, I can share this around and find out. The best thing to also do would be to raise a support ticket so the right team can look into your account and get back to you directly, answer any questions or look into any further details for you. Thanks!

 

[MaxAdventures]

@keyserholiday Thanks for sharing this, I can share this around and find out. The best thing to also do would be to raise a support ticket so the right team can look into your account and get back to you directly, answer any questions or look into any further details for you. Thanks!

Hi Jenny thank you for reply. Do you mean support ticket with google?

 

[Jenny_BrightLocal]

Hi Jenny thank you for reply. Do you mean support ticket with google?

Hey Max, no sorry my reply was in regards to Jason's message to me above about BrightLocal

 

[keyserholiday]

Hi can someone please help explain what is causing a huge drop in local ranking for my business. We are a kids party center in Brooklyn, NY. Max Adventures Kids Birthday Party Place and were always ranking decent with almost 500 reviews on google. All of a sudden in the past couple of month we started to drop in rankings. Thank you in advance I appreciate your help.
our website is www.maxadventuresny.com
The second screen shot is from April and how we were ranked

Now

April

@MaxAdventures I don't believe that you lost rankings, I suspect that there is a data issue with the bar graphs.

 

[MaxAdventures]

@MaxAdventures I don't believe that you lost rankings, I suspect that there is a data issue with the bar graphs.

Thank you for your reply. Unfortunately i also see drops in traffic and in google analytics

 

[MeganR]

From my perspective this is a Brightlocal issue. I had the same skewed bar graph reporting with brightlocal for the last two weeks. A law firm client of mine flipped out when they saw the brightlocal reports. I am receiving my weekly reports as I type, and it looks like brightlocal has rectified the issue. I know you mentioned, Max, that you'd likewise noticed a dip in G analytics etc; That may be the case, but definitely a brightlocal glitch at play too.

 

[keyserholiday]

From my perspective this is a Brightlocal issue. I had the same skewed bar graph reporting with brightlocal for the last two weeks. A law firm client of mine flipped out when they saw the brightlocal reports. I am receiving my weekly reports as I type, and it looks like brightlocal has rectified the issue. I know you mentioned, Max, that you'd likewise noticed a dip in G analytics etc; That may be the case, but definitely a brightlocal glitch at play too.

I created a support ticket and the issue was resolved.

 

[MaxAdventures]

From my perspective this is a Brightlocal issue. I had the same skewed bar graph reporting with brightlocal for the last two weeks. A law firm client of mine flipped out when they saw the brightlocal reports. I am receiving my weekly reports as I type, and it looks like brightlocal has rectified the issue. I know you mentioned, Max, that you'd likewise noticed a dip in G analytics etc; That may be the case, but definitely a brightlocal glitch at play too.

Thank you Megan

 

[Jenny_BrightLocal]

Hey @MaxAdventures please raise a support ticket with BrightLocal if you're still experiencing this and we'll be happy to take a look Thanks!

 

[chadkimball]

Thank you for your reply. Unfortunately i also see drops in traffic and in google analytics

when exactly did you see the drop?

 

[MaxAdventures]

when exactly did you see the drop?

I noticed a drop about a month ago

 

[chadkimball]

Beginning April? or Beginning March

 

[MaxAdventures]

I would say end of March beginning of April

 

[chadkimball]

could have been the march update Google Search Status Dashboard

 

[MaxAdventures]

could have been the march update Google Search Status Dashboard

Thank you for your response. What can be done to recover from this update?

 

[chadkimball]

First of all, make sure it actually coincides with that update date, and remember, it might not have been the update at all.

But there is a thread about this here: How did the March 2023 Core Algorithm Update Impact Local Rankings?

It got a little off topic but if you conclude that it was indeed the march update affecting you would be good to post in that thread

 

[MaxAdventures]

First of all, make sure it actually coincides with that update date, and remember, it might not have been the update at all.

But there is a thread about this here: How did the March 2023 Core Algorithm Update Impact Local Rankings?

It got a little off topic but if you conclude that it was indeed the march update affecting you would be good to post in that thread

Thank you I appreciate your help