Review Removal Escalation?

[RMortis]

Is there a way to open up a case with Google to provide more information that a review is fraudulent?

I have a client that is a medical practice. They had a very negative review posted to the practice GBP accusing a doctor of malpractice and some other shady things. Thing is ... the doctor hadn't even started there yet, so it's obviously a case of a rogue competitor, angry patient, scorned lover ... whatever!

Is there a way to contact someone to start up a conversation since there's not option to leave notes when you flag a review in the account? Or a different way to flag?


SIDE QUESTION:
Do you think this review is something they would actually remove? Or would they just let this go as it doesn't CLEARLY violate any guidelines?

** MALPRACTICE UNPROFESSIONAL RUDE ** **Dr. Tom Smith*** This doctor writes prescriptions without an appointment for people who have enough money to pay! Ridiculous! He was by far one of the worst doctors i have ever encountered! Extremely rude and unprofessional! Misinformed the patient and treats patient instead of condition.

 

[Colan Nielsen]

You can flag the review inside your Google My Business dashboard by following the instructions in this help center document - https://support.google.com/business/answer/4596773?hl=en Select the "Request Review Removal" button.

If the review is still there after five days you can check on the status here - https://support.google.com/business/workflow/9945796

If the review hasn't been removed, select the "appeal" option at the above URL. You should be able to leave more detail at that point.

 

[RMortis]

You can flag the review inside your Google My Business dashboard by following the instructions in this help center document - https://support.google.com/business/answer/4596773?hl=en Select the "Request Review Removal" button.

If the review is still there after five days you can check on the status here - https://support.google.com/business/workflow/9945796

If the review hasn't been removed, select the "appeal" option at the above URL. You should be able to leave more detail at that point.

I think I have discussed this issue before. (And I think others have this same issue unless it's been fixed somhow....?)

Google never gives me the option to check on the status of reviews I have already submitted. All it says is "submit new" and there is no way to check the old ones.

 

[RMortis]

In addition to there being no way to check the review, if I try to resubmit it (I was trying from a different browser) it just keeps saying "Something Went Wrong" with a picture of toast of something, lol.