Unable to update "logo" photo on Google Profile

[Creativedge]

One of our clients is a dentist who is taking over a dental practice from another dentist. We've been having some trouble with updating their Google business profile, however, as we've been unable to change the small circle icon image that appears next to the profile (which has a photo of the previous owner).

I'm assuming this is the "logo" photo?

I've tried repeatedly to upload a new one, but no matter what image I've tried (both JPG and PNG formats), the "Uploading..." bar will reach 100% and then freeze.

I haven't run into this issue when uploading any other photo type.

Does anyone have advice on how to resolve this?

 

[JeffClevelandTN]

Looks like this may currently be an issue in general for uploading photos, here's a similar current thread (see comments towards middle of thread and below): Photos Not Uploading

 

[ElizabethRule]

I too am seeing the same issue across a few profile.

 

[Caroline]

I'm getting server-rejected messages for one client. I can't update any photos. On other clients, it sits there uploading forever. So frustrating Google!

 

[ElizabethRule]

I have been getting both those errors @Caroline . I have resorted to contacting support and asking them to look into it, but it's taking a while for them to respond. May be a bug.

 

[ElizabethRule]

Popping back in to share this is a known bug confirmed by Google support - no timeline for a fix yet. Classic Google.

Can't upload logo or photos without Server Error message - Google Business Profile Community