- Aug 10, 2021
- Reaction score
After setting up a clients GMB and sending the postcard, the given code did not work to verify. I contacted support asking why the code did not work and if I needed to request a new one. They said not to request a new code and the code did not work because they detected that the code entered was not the one that was recently requested. This client is a brand-new business and did not have a profile previously. I'm not sure how they detected that that the code was not the one requested because a postcard was only requested one time. They got back to me saying that the only option is a video verification. My client is in the HVAC industry and works from his personal vehicle, coordinating a call with google will be a nightmare. After explaining to them that the client meets with customers all day and doesn't have time for this, I also submitted a business entity form with all official information that matches the profile trying to be verified, but they are still saying a video call is the only way to verify the business. Does anyone know why this happened or how I can get them to send another postcard?