Duplicate listing removal request was not accepted by Google

[LisaB]

My contractor client has a verified Google Business Profile that doesn't show his address. Somehow Google created a new listing (no one has access to it) showing his address.

I asked Google to remove it, flagging it as a duplicate, which they denied. I sent them another email with a screenshot showing the dupe listing. Is there anything else I can do?

The problem is when his customer searches for his business to leave a review, the Map shows a huge pin belonging to the newly created listing.

 

[keyserholiday]

You can use this form to report it or you can ping me the link and I can see if I can get it removed.

 

[Stefan Somborac]

@LisaB - If @keyserholiday can remove the profile that shows the address, that would be the fastest solution.

If that doesn't work, I would claim the profile and then contact support and ask them to merge the two.

In my experience, Google won't merge and SAB with a storefront. However, I've talked to several knowledgeable people who tell me that they've been able to pull it off. So, it's worth a shot.

If Google refuses to merge, you'll have to remove the address so you have two nearly identical SABs and try again. (And for this to work, you might have to verify that rogue profile as an SAB first.)

 

[keyserholiday]

My edits were rejected. I redressed it. Since it’s an unclaimed GBP at a residential address, it should be actioned and removed.