GBP for a service area business was immediately suspended and two appeals have not been successful

[kathleen.rhodes]

The GBP for a local excavating contractor (the company was founded in May 2024) was created on February 12th. The business owner received a text message with the code we used to verify the Profile. We linked to the business' website, added the logo, a business description, and photos showing the equipment and several excavation jobs. The website URL has the exact same business name. In any case,The GBP was almost immediately suspended.

We appealed the suspension and uploaded scanned documents, such as the owner's EIN number, California State Contractor's License, US Department of Transportation number, and a photo of his branded vehicle showing the street number where it was parked. The business name, phone number, and address information on all of the documents we submitted exactly matched the address we used to verify the GBP.

The initial suspension indicated that the GBP contained "Deceptive content." On March 6th, we learned that the appeal was denied.

So, we appealed the denial on March 7th, again submitting the above documentation. Almost immediately, we were informed that the second appeal was denied because the business "Violates GBP quality guidelines."

I have a Case Number, but do not know how to proceed from here. Thanks in advance for your guidance.

 

[Professor M]

Now your only option is to get the case escalated. One option to get it escalated is through the GBP Community Forum.

 

[kathleen.rhodes]

Now your only option is to get the case escalated. One option to get it escalated is through the GBP Community Forum.

Thanks for your feedback. What information do I need to include when I escalate it through the GBP Community Forum?

 

[JoyHawkins]

This is the information I would include:

1. Your business name, address, and website
2. An online link that can verify this business (business license). Ideally, this should be a government site or the BBB.
3. The case ID for your attempt to contact support (should be in the email subject line)
4. The business ID for your profile (Click on the 3 dots next to where it says "Your business on Google". From those 3 dots, click on "Business Profile Settings", then "Advanced Settings" and there you'll see the "Business Profile ID".)
5. Is your address set to show or is it hidden in the dashboard?
6. List all phone numbers on the listing.

 

[kathleen.rhodes]

@JoyHawkins thanks for the details. I edited the post I had made in the Community Forum and added some of the things you recommended that I hadn't originally included. Is there a way to post the Forum link for someone to take a look?

 

[JoyHawkins]

Is there a way to post the Forum link for someone to take a look?

We stopped allowing that here as there were too many threads about it and I didn't want this forum to be a way to bypass the normal queue for the community.

 

[kathleen.rhodes]

Ok, thanks, but after 3 days there aren't any replies to my thread yet

 

[JoyHawkins]

If you post a reply it should bump it up.

 

[kathleen.rhodes]

@JoyHawkins I posted a reply 5 or 6 days ago and there still has been no community comment since I originally posted about this issue on March 9th. Any other suggestions?

 

[JoyHawkins]

I'd probably say if it doesn't get picked up in 24 hours it probably won't get seen and you can try posting a new thread. The reality is there are more threads than they can possibly get through running the entire thing through volunteers.

 

[kathleen.rhodes]

Thanks @JoyHawkins - will do.