Joined
Dec 2, 2014
Messages
19
Reaction score
11
Hi all,

I am checking monthly insights for clients. I am seeing what visually looks like an insight reporting bug for views and wondered if anyone is seeing this as well. I am seeing it across several clients/accounts and across locations for my multi-location clients. There is a trough that begins around 4/5-7 and recovers around 4/12-14. They all look similar to this screenshot. Anyone else seeing this?
4085
 

krystaltaing

LocalU Faculty
Joined
Oct 18, 2018
Messages
62
Reaction score
69
I am seeing similar dips at the beginning of April across our clients' locations, primarily in map views. We haven't pulled the last 4 days of data yet but I can keep an eye on it!

april dip.png
 

mblumenthal

1
LocalU Faculty
Joined
Oct 11, 2012
Messages
102
Reaction score
110
We do see the dip in views but NOT in actions which means that view is likely to be the culprit (since they are largely bs anyways)

No data collected since the 27th on any location... so I assume that Google just got behind.
 
Joined
Dec 2, 2014
Messages
19
Reaction score
11
I think they are 2 different issues as well. I have accounts that have a normal view pattern at the beginning of the month that have no views or actions after 4/27.
 

David W Cox

Member
Joined
Feb 19, 2018
Messages
8
Reaction score
2
On the accounts that I have that are not seasonal, I do not see the dip especially noticeable. The first one is by quarter. Then I wanted to see what was going on for the week and can not open it on any of my accounts. The default view is set to a month then when try to get weekly it errors out.

I call support and got connected here is the US, Michigan I think. Very helpful person and she indicated that they are working on the insights section to make is more responsive. She also said that this was the reason that cannot open 7 day view and will be back available soon. She talked about sharing the screen initially then indicated it would go away.

4098


This one is the long term view

4099


All of the accounts I manage do the same on the weekly view. So where is the data? It can not be based on the last 7 days, not enough traffic based on past numbers it should show something in my mind.
 

David W Cox

Member
Joined
Feb 19, 2018
Messages
8
Reaction score
2
I went to Google Data Studio and ran a date range from the 27th forward and get no data being reported. When I change to The 26th of last month you can see the data stop. But it seems to affect a lot broader category of data than just search vs maps data in this case. I am new to Data Studio but this query is not filtering any account out of the view.

4101
 

AndySimpson

Local Search Expert
Joined
Apr 6, 2016
Messages
225
Reaction score
267
I went to Google Data Studio and ran a date range from the 27th forward and get no data being reported. When I change to The 26th of last month you can see the data stop. But it seems to affect a lot broader category of data than just search vs maps data in this case. I am new to Data Studio but this query is not filtering any account out of the view.

4101
Nice dashboard David!
 

David W Cox

Member
Joined
Feb 19, 2018
Messages
8
Reaction score
2
Hi Dakotawilliams
I can not take credit at all. Just set it up last night since I have not figured out the API, via Jepto and it is there sample starting template. Then from there pretty easy to customize. One account now has weekly information now available and a busier account does not have it available yet. Go figure.
 

Belen C

Member
Joined
Mar 20, 2019
Messages
78
Reaction score
52
Hello, i been having the same issues with some of my listing.
I cominucaite with Google Support and they confirm in fact that there have been some issues with the insights and in GSC.
The date they gave me was around the 4/26 to 5/5 that was actually when it got fix.
 

NathanD

Member
Joined
Oct 16, 2018
Messages
6
Reaction score
3
Seeing a drop across all locations for last week (4/28 - 5/4) and even seeing 2 days w/ no data

Capture.PNG
 

CTabb

Member
Joined
Apr 13, 2019
Messages
10
Reaction score
3
I work in the auto industry with access to over 2k+ GMB accounts. We attributed this to the Google De-Index Bug (as the pattern matches up with the period of time when the Googs was on the struggle bus). Maps are where auto dealers saw the complete collapse of visibility. Phone calls, direction clicks, website visits were all impacted (average of 20% down MoM across those metrics). Keep in mind, April is typically when you see upticks in all performance media due to the weather warming up, people visiting dealerships, dealers selling cars. I can share the majority of accounts are just now reaching their pre-April 4th levels of visibility on Maps (Search by and large recovered quickly).
 
Last edited by a moderator:

CTabb

Member
Joined
Apr 13, 2019
Messages
10
Reaction score
3
So this is not widespread?
It is widespread but I don't believe it's a reporting snafu. All signs on our end (2,000+ accounts) point to De-Index Bug as the culprit. During that time period, my clients were calling saying they couldn't find themselves on Maps even when doing searches for their dealerships. My hypothesis is > Homepage dropped out of the index, business disappeared off Maps, Core algo essentially breaks, etc. It seems like the Maps algo is much more rigid. My team thinks this is because Maps denote physical places. And the impact of getting that information wrong (like a hospital as an extreme example) has real-life implications. Maps data is tangible, Search is abstract.
 
Last edited:
Similar threads
Thread starter Title Forum Replies Date
BipperMedia GMB Insights & Local SEO Reports Recycle Bin 1
Vicky Trainor GMB Insights & Local SEO Reports Recycle Bin 1
IanJohnson GMB Insights & Local SEO Reports Google My Business & Google Maps 22
Nathan_NZ GMB Insights Reporting for 50+ Locations Local SEO Tools & Software 6
Tim Colling GMB Insights call report wrong by a factor of 3 - Surprising? NAP, Categories, Dashboard Data 4
JoyHawkins Search Console vs Google My Business (GMB) Insights: A Large Case Study Google My Business & Google Maps 4
K "What Your Business Is Known For" In GMB Insights Google My Business & Google Maps 2
Nicole Basham How early can you pull data on GMB Insights? Google My Business & Google Maps 1
L GMB Insights Data not Updating Properly Google My Business & Google Maps 2
Nikki Stine GMB Insights Data missing for May 4 - 6? NAP, Categories, Dashboard Data 5
S February GMB Insights-HUGE DROP Google Algorithm Discussions 8
Lachlan_Wells GMB Insights data not updating for two weeks Google My Business & Google Maps 1
cleverlyengaged GMB Insights Views on Maps Increasing over Search Google My Business & Google Maps 7
P GMB products insights Google My Business & Google Maps 20
J GMB Insights Comparison Google My Business & Google Maps 3
eshad Seen a big drop in views on GMB insights? Local Search 19
JoyHawkins GMB Insights Now Show on Google Maps Google News: Important Changes & Features 1
ashley.smith GMB Listings Not Pulling Any Discovery Insights Numbers for March Google My Business & Google Maps 2
JohnS GMB & Branded Search Insights Google My Business & Google Maps 0
hajnasiewicz Google Analytics vs GMB Insights Google My Business & Google Maps 1
OnlineLobstar GMB Insight Showing Completely Irrelevant Search Terms Recycle Bin 0
OnlineLobstar GMB Insight Showing Completely Irrelevant Search Terms NAP, Categories, Dashboard Data 8
Phil Rozek GMB "insights" missing from search results? NAP, Categories, Dashboard Data 2
OnlineLobstar GMB Insight: Why Two Different Dataset When It Comes to Direction Request? Google My Business & Google Maps 3
JoyHawkins New: Change to GMB Insights on August 13, 2018 Google My Business & Google Maps 6
M Keywords BACK in GMB Insights? Google My Business & Google Maps 2
J How to view older statistics on GMB Insights? Google My Business & Google Maps 5
M GMB Insights Gone Awry? Google My Business & Google Maps 7
D Insight into GMB Spam Spam on Google 1
D A client has 3 verified GMB's across 2 states,with service pages for each location. Should service pages have only their respective locations address? NAP, Categories, Dashboard Data 1
rich_marlatt What is the GMB best practice for moving offices? All Things Google My Business [PRIVATE] (LocalU) 2
djbaxter Webinar GMB Best Practices for Multi-Location Sites: Live Webinar April 14, 2021 Events 0
WilliamA Free Chrome browser extension for GMB Categories. NAP, Categories, Dashboard Data 7
J Getting Rid of Incorrect Highlights in GMB mobile listing ( highlights you can't update on back end ) Google My Business & Google Maps 1
RobertCarnitas Google Posts Live on GMB, But Not Showing in GMB Dashboard Google My Business & Google Maps 1
abbiebeltran GMB Verification Postcard Update - What Does 2021 Postcard Look Like? Google My Business & Google Maps 1
NexstarNickR Google Star Rating: LSA vs. GMB All Things Google My Business [PRIVATE] (LocalU) 2
N What category should be selected for such business in GMB? Google My Business & Google Maps 6
T GMB Getting suspended after verification. Help & Support for Google Local 4
greenworld_ Adding a new location extension for a separate GMB listing Paid Search and Local Service Ads 1
M Removing old GMB listing from previous owner of premises Google My Business & Google Maps 1
Greg Bernhardt Attribution for product clicks in GMB panel Google My Business & Google Maps 1
1 GMB Listing Disabled after updating address... Google My Business & Google Maps 12
BrentCarnduff GMB account suspended - why? Help & Support for Google Local 1
TriciaClements 3 Businesses - how to handle GMB listings for SAB? Google My Business & Google Maps 4
NevenaIvanova Additional Phone Number in GMB dashboard Google My Business & Google Maps 1
rayrober GMB Messaging does not turn on Help & Support for Google Local 2
BenFisher PSA: GMB Not Showing Address Form on Verification - BUG Google My Business & Google Maps 3
Kevin Marshall Thoughts On Wix and GMB Announcement Websites, Software, and Security 2
Rich Owings GMB products with UTM tracking not showing in GSC Help & Support for Google Local 1

Similar threads

Login / Register

Already a member?   LOG IN
Not a member yet?   REGISTER

Most UpVoted Answers

LocalU Podcasts

  Promoted Posts

New advertising option: A review of your product or service posted by a Sterling Sky employee. This will also be shared on the Sterling Sky & LSF Twitter accounts, our Facebook group, LinkedIn, and both newsletters. More...
Google Product Exert


Top Bottom