Tony Wang

Member
Joined
Oct 13, 2014
Messages
170
Anyone know if small changes are still triggering suspensions? I've been afraid to update anything the last few weeks after hearing all the complaints, don't want to risk a suspension.

I'm talking about changing only one thing at at time. Like adding a call-tracking #. Or adding utm parameters to the url.

And it sounds like getting reinstated is still a pain, or may take longer than normal?
 

keyserholiday

Moderator
Local Search Expert
LocalU Faculty
Joined
Jul 27, 2017
Messages
427
Reinstatements are taking less than 24 hours currently. That's as long as you have all of your ducks in a row and supply all of the necessary documents. I am still seeing listings getting suspended for edits to name, address, phone, website, and the category. It's all contingent on the category if it will trigger a suspension, a re-verification, or publish the edit. I am seeing an uptick in listings getting reinstated and needing a pin verification too. I am seeing both phone and the dreaded postcard.
 

BenFisher

Local Search Expert
LocalU Faculty
Joined
Nov 19, 2015
Messages
488
Account wide suspensions have been more common over the last week. Sensitive edits in duress categories give you a higher percentage of suspension. Reinstates are still at 24 hours, no change there. Make sure you submit with the right info on a request however, otherwise you will see a delay. Additionally, the reasons for suspensions seem to have gotten a bit broader and I am seeing storefronts get denied quick. -- Like I am working on a whole mall that got suspended.
 

keyserholiday

Moderator
Local Search Expert
LocalU Faculty
Joined
Jul 27, 2017
Messages
427
I see that somebody posted on the GMB forum and provided a lot more information as to why this listing was suspended. You need to apply for reinstatement and provide the team with all of your documents once you fix the name.
 

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