Google Maps Not Recognizing New Address

[cleverlyengaged]

We are working with a new home community that is developing a neighborhood and having trouble on the city.

Client claims their address is supposed to be located in Todd Mission, Texas. Google recognizes the map marker and the street address as Montgomery, TX.

I am unable to locate the street address via the online County database or USPS Zip Code search.

Nearby businesses have Montgomery, TX listed as the city. I was successful at verifying their Google Business Profile with Montgomery as the city.

What are the best next steps?
1. Confirm street address was submitted and approved by the County/Municipality database records?
2. Submit street address edits in Google Maps as a user?
3. Attempt to change city on the Google Business Profile? This will likely trigger video verification, which would be difficult at this time to achieve.
4. What other important databases do I submit the new street and address, OpenStreetMap

 

[cleverlyengaged]

Someone on the Google Maps Community Forum has told me that I need to create an account here?
https://contentpartners.maps.google.com/welcome

Curious if other consultants or agencies submit map data in this tool?

 

[keyserholiday]

Contact support using this form.

 

[cleverlyengaged]

So it's not a problem with the Google Business Profile.

That form would take me to get help with the business. The issue is really in Google Maps and other map platforms

 

[keyserholiday]

So it's not a problem with the Google Business Profile.

That form would take me to get help with the business. The issue is really in Google Maps and other map platforms

It’s for all GBP issues

 

[JS Girard]

I am unable to locate the street address via the online County database or USPS Zip Code search.

A missing or misnamed street causes Google to grab whatever closest name it can find (which can be anywhere), so that might be the heart of your problem. Note that google doesn't handle the fact a street can be both a designation and a normal street name, so if the address is to be entered as "State Highway 12" and google has "Dervish St" it will often not find the address even if the shield is visible on the map (We had a case like that in Quebec a few years ago).

I've never seen it happen on a street google knows about: it will just approximately drop the address relative to addresses it already know. This can result in a massively misplaced address, though.

Ultimately, unless you share the actual address, we can't be entirely sure what the issue is and whether it is solvable without support's help.

 

[cleverlyengaged]

Thanks for the help, here is the verified GBP listing: https://g.co/kgs/xo1zN3E

Address is verified and recognized by Google as 42030 Texoma Wy, Montgomery, TX 77316

Client insists the address should be changed to 42030 Texoma Wy, Todd Mission, TX 77316

 

[JS Girard]

Looks like an extremely clear-cut case of mailing address and city limits not being aligned.

While this may POSSIBLY be correctable via manual suggestions (cf. screencap), it will *not* help the client rank in Todd Mission, as noted in the linked article.

 

[JS Girard]

I realize my statement is misleading. I meant more accurately that it will not help the client rank better for todd mission queries.

(the situation is different in Quebec, where entering an incorrect city in the GBP address frequently can and will override the fact the GBP is clearly outside/inside the limits. )

 

[cleverlyengaged]

Wanted to provide an update.

We were successful at changing the address in Google Maps.

Using this Portal: https://contentpartners.maps.google.com/

Attached shows that Google Maps accepted the city change from Montgomery to Todd Mission, TX

What is very strange, is the Google Business Profile doesn't understand this address change:

Making it impossible to verify the business at the accurate city/address.

 

[fisicx]

Doing a google search for the address and there is no street view of anything in the Colton Community. If you then switch to satellite view none of the streets even exist!

Which suggests Google has incorporated the street plan from a set of planning documents but hasn't yet sent cameras out to the area and hence can't verify anything.

This should be Permian Parkway:

 

[cleverlyengaged]

Yeah, it's a brand new neighborhood, but I was under the impression the streets were built already.

 

[fisicx]

Yeah, it's a brand new neighborhood, but I was under the impression the streets were built already.

They probably are but as you can see from the screenshot google hasn't been to visit. Which means it can't verify the address.

This often happens with new builds. The developer submits the plans, gets new zip codes and registers the addresses long before the houses are built. Eventually Google will catch up and send round the camera cars.

 

[keyserholiday]

This is interesting, I found this GBP with Todd Mission as the city. I suggest creating citations for your business to help train Google or contact support and have the engineers fix the issue.