Google posts are not being updated on Google websites

[Niki]

Hi, anyone else notice that Google posts are not being updated on Google business websites?

The last posts featured on Google websites seem to be up to the end of November.

This is a really useful feature for clients that use it, but then has the opposite effect if posts stop being updated and frozen up to November.

Any info about this? I was not able to find any.

Many thanks.

 

[Claudia]

There is the same issue with photos, so not sure about the api relation.

Photos are also not updated on the business.site even though published to the business profile.

the api applies to the photos as well. Either way we can still post and upload photos so not sure why they would not have this updated on the websites. You may want to nudge Joy to get clarification from Google.

 

[Niki]

the api applies to the photos as well. Either way we can still post and upload photos so not sure why they would not have this updated on the websites. You may want to nudge Joy to get clarification from Google.

@JoyHawkins

 

[JoyHawkins]

I don't manage any Google business websites. @timcapper @BenFisher do you know?

 

[Claudia]

@Niki my clients website is not getting updated with recent posts now!

 

[Niki]

Unfortunately I have not got anywhere with Google support so far. They just manually update the one that I flag as an example, but this does not fix the broken auto-update issue for posts/photos on the websites. Even less so for all other businesses with the same issue.

 

[Claudia]

Let me try and escalate this in the Google product expert side. Can you start a thread and message me once posted. Include the case id you started.

Sign in - Google Accounts

 

[Niki]

@Claudia

I had already posted about it here: Google business posts not being updated on Google business website - Google Business Profile Community

The ticket I currently have open is 9-9194000033511 (the original one was 3-5799000033648 but this was closed by support and they opened the new one).

 

[Claudia]

I see the thread. You are in good hands with Colan. Hopefully Google provides a solution or insight as to why its not publishing.

 

[Niki]

Latest message from support:

"We found that your Business Profile concern is the result of a technical issue. Our engineers are working on the issue but they don’t have an estimate for when they'll resolve it."

 

[Claudia]

Latest message from support:

"We found that your Business Profile concern is the result of a technical issue. Our engineers are working on the issue but they don’t have an estimate for when they'll resolve it."

Maybe not a priority for them.