Need Help: 2 Suspended Offices - No Response From Google

[cferg33]

Hi, I posted on the Google community/help center, but I got no reply. I have not gotten any follow up emails either.

2 Suspended Listings - Submitted Reinstatement, No response from Google - Google Business Profile Community

Copying and pasting the info here:

Hello - here are the addresses of the two suspended listings I have submitted reinstatement forms for, with no response from Google. Attached are the case numbers.

Davis, Saperstein & Salomon, P.C.
50 Tice Blvd #340
Woodcliff Lake, NJ 07677

Davis, Saperstein & Salomon, PC
39 Broadway RM 520
New York, NY 10006

After the suspension, I noticed the products listed on each profile were "denied" so I just removed them entirely.

We have proof of the office locations, lease agreements, bills, pictures too but without Google responding to the reinstatement request, I fear there is nothing I can do. Please help!

Thanks in advance.

 

[cferg33]

@Colan Nielsen any speculation here?

 

[tarantino75]

@cferg33 From my experience, I would create a Google folder with all the supporting information you have available and ensure it's accessible to all. (Just be careful with permissions to edit docs.)

Then, create a doc with your business documentation like this and link to it from your original GBP post.

 

[cferg33]

This is really helpful Monica, thank you!

 

[rgblocal]

Any updates here?

 

[cferg33]

Google finally responded, and just said that the businesses weren't eligible based on guidelines.

So, After clearing up questions and confusion with the client - we realized that the whole organization was being affected by a handful of old GBP listings that, in fact, weren't eligible (which we hadn't realized prior to attempting the reinstatement). So now the questions lie, how to get the legitimate offices back up since the shared spaces have been removed from Google?

I certainly learned my lesson regarding asking the proper clarifying questions when a "new office" is opened.

 

[rgblocal]

Google finally responded, and just said that the businesses weren't eligible based on guidelines.

So, After clearing up questions and confusion with the client - we realized that the whole organization was being affected by a handful of old GBP listings that, in fact, weren't eligible (which we hadn't realized prior to attempting the reinstatement). So now the questions lie, how to get the legitimate offices back up since the shared spaces have been removed from Google?

I certainly learned my lesson regarding asking the proper clarifying questions when a "new office" is opened.

Wow - thanks for the reply!