Responding to Reviews held by GMB Since March

[Niki Gross]

I'm curious how others are handling their responses to reviews that were posted in March, but have been held back by GMB for the last 2 months. Are you including a message in your response as to why there is a delay in the owner/company response? If so, are you willing to share examples?

 

[thelocalmarketer]

I'm curious how others are handling their responses to reviews that were posted in March, but have been held back by GMB for the last 2 months. Are you including a message in your response as to why there is a delay in the owner/company response? If so, are you willing to share examples?

For my customers, I am replying to those reviews without making reference to the delay. You might be able to explain that 'due to COVID-19' we were not able to respond sooner, however, I am not sure that would add much value.

 

[nmosier85]

As Turrem said, I don't think there is much value in adding that there was a delay in response due to Covid-19. However, if you were always very quick to respond prior to that, then maybe there is some value? I think just prioritizing getting responses to those reviews is a good idea.