Top Plumbing Business Appears 2 Days a Week: Algorithm Issue?

[l31foster]

Hello

(Sorry if posted in the wrong category)

My plumbing and heating GBP is top rated in my town with over 200 reviews. My business was showing constantly for all keywords for over 4 years and since the end of march, it only shows in the 3 pack for 2 days week, almost like clockwork. It will appear Friday and disappear Sunday.

Is there a bug with the algorithm?

If I search for plumber Northampton on my desktop I show in 3rd place but on my mobile I check and the business is not even showing.... I've even search the entire list and my GBP is not there.

Business name: THS Plumbing & Heating Northampton

Can anyone help with this??

Cheers

 

[l31foster]

We have just come back on - Came back about an hour ago. Something is going on here

 

[l31foster]

Gone again.

 

[JoyHawkins]

I still get you 4th - not 8th or 9th so I believe what I last posted is correct. I also checked using a ranking tool and it's replicating what I'm getting, not what you're describing. You might be experiencing personalization if you are logged in while searching which would influence what you're seeing.

 

[l31foster]

Thanks @JoyHawkins - you know I travel a lot around Northampton in and out so when I'm 8th and 9th is when I'm at another address in Northampton. But yes most of the time we are 4th and even 6th.

But what can we do? From being 1st for many years to now a fall...

Is it filtering? And if so what next.

Cheers

 

[JoyHawkins]

It's not filtering, it's simply that Google thinks you deserve to rank somewhere in the 3rd to 4th spot in any given day so it rotates between them. As shown in the grid, you will rank lower the further you get from your location. As far as what fixes this, I would give the standard "better SEO" answer which I realize is not overly helpful but in order to give any insights, it would take hours of digging through your site + listings to see what you're lacking that your competitors are doing better at. If you don't have an SEO company, I would suggest by starting with having one in the UK do an audit for you.

 

[l31foster]

Seem to come back just for a few hours a day atm.

 

[l31foster]

Okay so after what @JoyHawkins said about doing some SEO work on the website worked a treat for about 3 weeks.

After doing some SEO work on the website it probably took about a month before we started seeing the listing on top again. It lasted aprox 3 weeks/ a month max.

Now we are getting the same issues, only this time we have gained organic rankings and lost google maps for the following keyword.

plumber northampton (mobile device - not showing at all)

plumbers northampton (mobile device - from being top to 3rd)

boiler repair northampton (from being top to 3rd and 4th)

boiler service northampton (from being top to 3rd and 4th)


How can we gain top position again?

 

[bdlowery]

try doing a search from usearchfrom.com throughout the week and see what happens. I've read on this forum that searching the same thing over and over again without clicking on anything might impact the local pack results.

Have you noticed a drop in calls, or drop in interactions with your GBP?

 

[bdlowery]

Sounds like you could be getting filtered.

Particularly this part of the article:

If you see a pattern like this where your listing is ranking one day and not at all the next, you are very likely getting filtered. What this is showing us is that there is a listing that over time is swapping ranking positions with another listing. In this case, the main GBP and department GBP of the same business are taking turns filtering each other out. We were only able to identify this issue because of how clear of a picture the trend report paints.