Top Plumbing Business Appears 2 Days a Week: Algorithm Issue?

[l31foster]

Hello

(Sorry if posted in the wrong category)

My plumbing and heating GBP is top rated in my town with over 200 reviews. My business was showing constantly for all keywords for over 4 years and since the end of march, it only shows in the 3 pack for 2 days week, almost like clockwork. It will appear Friday and disappear Sunday.

Is there a bug with the algorithm?

If I search for plumber Northampton on my desktop I show in 3rd place but on my mobile I check and the business is not even showing.... I've even search the entire list and my GBP is not there.

Business name: THS Plumbing & Heating Northampton

Can anyone help with this??

Cheers

 

[l31foster]

Thank you @JoyHawkins

In the last hour - We are back at the 1st place.....

 

[JoyHawkins]

That's really strange. Do you have screenshots that show when you're there vs when you're not?

 

[l31foster]

Hi @JoyHawkins Thanks for replying - I do have screenshots but only for when it was showing as when not showing, its what you see now.

Hope you can see what I mean

 

[l31foster]

For some reason, my GBP is showing today. Tuesday - UK

This actually happened 2 weeks ago for Tuesday till Wednesday.

Ive seen a drop is calls and interactions by more than half.

 

[JoyHawkins]

What are the keywords your screenshots are for?

 

[l31foster]

Screenshots are: boiler repair northampton

But the problem we have is that its not just boiler repair northampton, its all our keywords.

plumber northampton (shows 2 - 3 days a week)
plumbers northampton (this one shows in desktop but not on mobile)
boiler repair northampton (shows 2 - 3 days a week)
boiler service northampton (shows 2 - 3 days a week)
etc. etc.

 

[l31foster]

If filtering is the case, I'm not sure who is filtering us, we don't have any other GBP's - How do i know who is filtering us?

 

[JoyHawkins]

I'm trying to get a picture of what's there when you disappear. It's Sunday and I still see you ranking.

 

[l31foster]

We were ranking all week last week. But now we are not.

 

[l31foster]

I'm not sure what is going on, Last week we were ranking all week for all keywords and as of yesterday, We fell off and moved back down.

Is it being filtered by another plumber? - business?

Any ideas what we can do to move back?

@JoyHawkins Cheers for looking in to this

 

[l31foster]

I added some products to the GBP and within 2 hours we were back up? Not sure if this was the reason but will see.

 

[JoyHawkins]

I'm not able to replicate this at all so I'm not much help unfortunately. Next time you don't see yourself, maybe take a screenshot and upload it here?

 

[l31foster]

This is the screenshots of 2 different keywords

 

[JoyHawkins]

Both of those show you ranking - I meant ones that show what's there when you're not ranking.

 

[l31foster]

we were in the 3 pack for boiler repair Northampton and now we are not.

not ranking for by of our keywords now

 

[JoyHawkins]

I checked a few of the terms and I see you as the 4th listing. Is that what you're seeing as well? If so, rotating from 3 to 4 would be completely normal. It means you basically have the same relevance/prominence as the one you keep swapping with so Google isn't quite sure who gets that position.

 

[l31foster]

No. From 1st position to 9th... For boiler repair Northampton

From being 1st for years down to 8th and 9th is not normal right

 

[JoyHawkins]

Okay I didn't replicate that. Can I have the exact location you are searching from?

 

[l31foster]

I search from different locations in and around Northampton. Not just from one place. I use 2 phones and get the same results.... I even search outside Northampton and see nearly the same results. I ask customers and they get the same. So from being 1st for many years to a massive drop... Something is going on