Uptick in suspensions occurring (not related to reinstatement response times)

[Jaimie S]

Hi All,

Is anyone else experiencing an unprecedented amount of GBP suspensions? I had 3 separate profiles suspend after doing a post on the account. Other accounts are suspending after making changes to business hours or main categories.

These are across 3 different countries and listings are managed by different Users (in different countries, different logins etc).

Its been about 1-2 weeks of this.

Is this the same for any other agencies?

Thanks ahead!

 

[Wilsongs]

We have one location which purchased another local business and moved to a new location. We have verified the new location 4 times by mail. Each time we verify google asks us to verify again. Then they requested video verification but when we went to do the video verification it was no longer available. We've sent images of the old office with a new business in it, the new office with logo and branded vehicles in front and copies of utility bills with company name and new address on it. Then they suspended the listing again. Frustrating.

 

[sarmcl]

Was this today? I’m trying to track if it’s improving or not

Its not. I added a post last week to our agency listing and BOOM suspended.

Just now I ONLY added UTM parameters and listing fell out of verification. This is ridiculous. Falling out of verification is better than a suspension but still causing alot of problems. Its also a bad look when you onboard a new client and all 3 listings we have touched BARELY--1 suspended and 2 fell out of verification

 

[Rosa]

That's very common and unrelated to this issue. What is the main category for this business?

Insurance Agency

 

[Jurant Dika]

That is unrelated to this issue. Google does sweeps on categories, performs integrity checks on accounts, and competitors report business profiles all the time.

Thanks Keyser,
Not understanding what's not related. Are we all seeing suspensions en masse? Triggered by edits, posts etc?

And concerning Google sweeping on categories - we have seen it, in highly spammed verticals. But any thoughts why Google would sweep restaurants - stone and brick, what have been live for +5 years? And what exactly means "integrity checks"?
Lastly, what do you mean by "competitors"? Other restaurants - i.e. GBP owners reporting other GBP owners?

 

[chadkimball]

any updates on this? lots of folks waiting to make changes right now

 

[keyserholiday]

Thanks Keyser,
Not understanding what's not related. Are we all seeing suspensions en masse? Triggered by edits, posts etc?

And concerning Google sweeping on categories - we have seen it, in highly spammed verticals. But any thoughts why Google would sweep restaurants - stone and brick, what have been live for +5 years? And what exactly means "integrity checks"?
Lastly, what do you mean by "competitors"? Other restaurants - i.e. GBP owners reporting other GBP owners?

This thread was about businesses getting suspended after updating information. So if you didn't create a Google post, edit the service area, phone number, add a UTM to the website, or update the description, your issue(s) is unrelated.

I worked with several nationwide franchises and one of the first things I discover is that the addresses are not set up properly. A very common mistake is people add the suite on line one. They don't know to click add a line to add the suite to line 2. So when Google looks at the profile they see a violation and may suspend the profile. Google may take a look at the history of the business profile and if they see a lot of changes that they deem suspicious this can also lead to suspension. I had a client that was denied reinstatement because of their business description. There are a lot of factors that can cause a suspension and nobody can tell you why you were suspended unless we know the history of the profile.

 

[ai2ik]

Was this today?

September 20th and 28th. We are getting the client LegitScript approved (which was approved last Friday), so maybe that was the cause.

 

[keyserholiday]

I just went to create a new business profile and was prompted to add a line.

 

[dnp]

@keyserholiday when you said last week that GBPs can get flagged for suspicious activities and suspended after updating information, does that include adding a new user?

Also, what's your take on responding to reviews and messages? They shouldn't be triggering a suspension, should they?

 

[keyserholiday]

@keyserholiday when you said last week that GBPs can get flagged for suspicious activities and suspended after updating information, does that include adding a new user?

Also, what's your take on responding to reviews and messages? They shouldn't be triggering a suspension, should they?

Adding a new user won't trigger a suspension unless that account is blacklisted for spammy behavior. You can reply to reviews and messages. Google is only having an issue with edits.

 

[notmuchtoit]

Any updates on this situation? I have experienced similar problems expressed in this thread.

 

[Harmony Huskinson]

Hey Marcin, what do you mean by less frequently? Are you still seeing some suspensions?

 

[inbound WSJ]

Hi All,

Is anyone else experiencing an unprecedented amount of GBP suspensions? I had 3 separate profiles suspend after doing a post on the account. Other accounts are suspending after making changes to business hours or main categories.

These are across 3 different countries and listings are managed by different Users (in different countries, different logins etc).

Its been about 1-2 weeks of this.

Is this the same for any other agencies?

Thanks ahead!

Yes they are suspending as soon as the post card pin is entered. Then they force a video verification. Makes no sense. All recently. Handful. They are also very sloowwwwwwwww.

 

[SamOgg]

Finally getting some traction on our side. Our agency saw a huge flux in suspensions +40%. 114 down in the last months now down to 99 with a good line of communication of google support. I hope we are at the tail end of this. We had to submit the storefront/signage again via email instead of the reinstatement form online.

 

[randy]

Anyone else noticing a decrease in this rash of unexplained and, if you will, oversensitive GBP suspensions?

 

[randy]

A little bit, but we are still seeing suspension for tiny edits/verifications.

Thank you. Just want to check before working on a client's GBP.

 

[Mindquest]

A little bit, but we are still seeing suspension for tiny edits/verifications.

Thanks for that update on what you are seeing!

Follow up question have you seen this issue of suspensions also come up if you are ONLY updating/changing images or adding Google Posts?


For now I am holding off on everything

 

[keyserholiday]

Tim Capper just tweeted that businesses are still being suspended for adding UTMs

 

[Mindquest]

Tim Capper just tweeted that businesses are still being suspended for adding UTMs

Just saw your post Jason, is the chatter still saying to hold off on changes?

CC: @JoyHawkins

 

[notmuchtoit]

To provide some insight: I was just able to change service categories on a verified GBP of mine. The change showed "under review" for a few minutes and was successfully changed. No need to re-verify.